Display a tickets details on the "New Child Ticket" or "New Parent Ticket" screens
When creating a child or parent ticket from within an existing ticket, I click "New child ticket," which opens the "New ticket" window. But I sometimes forget to check the site, user, priority, etc. before clicking "New child ticket" and the info isn't displayed anywhere in that new window.
If I click "Cancel" to go back to the existing ticket to copy the info, for some reason it doesn't take me back to the existing ticket I was just in. Instead it takes me to the default "All Tickets" page.
From there I have to find the existing ticket again, click into it, be certain I've got all the info from the existing ticket I'll need for the new ticket, click "New child ticket" again and THEN manually enter the duplicate info.
It would be much easier if, when someone created a child ticket from a pre-existing ticket, the child ticket either auto-filled the details from the existing ticket (perhaps a setting that can be toggled on or off?) OR displayed the existing ticket info at the top or in the side panel.
If not those features, at least make it so that clicking "Cancel" on the child ticket creation screen from an existing ticket takes you back to the existing ticket instead of the All Tickets screen.
Stephanie Storey
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