We would like to be able to create Ticket Templates where you can pre-fill the description area. So (just like with quick reply templates) you can make tickets for standardized situations like callbacks, repair requests etc. As an example if you can create this you'd select the Callback template and the Description area will be filled with:

Issue
Contact info
Phone number
Avaible to be called back between xx am - xx pm

I realise that some of the info above is also available in a ticket, but the above is just an example.