Can I suggest a dedicated "page help" button.
I have contacted support a few time and in many case I would not have needed too if there was a page help / manual in the top corner of the page that details out how it should function.
Every page should already have a man help page so lets make it a direct link.

Case in point was scheduled tickets and how the parent and child ticket interact.
So if you review the parent ticket that add time onto all the child ticket.

Even support didn't know about this until they looked into it.