Knowledgebase Filtered Search
It would be extremely helpful to update the search function in the Knowledgebase to be more akin to the ticket filtering. Including various field variables that the user can set to filter various knowledgebase articles.
Client \ Who created \ Date created by \ Subject Tag \ etc..
Doing this would make searching through the knowledgebase for relevant articles a great deal easier.
2
votes
Kyle Haviland
shared this idea