Allow for customization of columns on ticketing screen
On the Ticketing page the columns are locked to the default fields. We don't utilize the SLA field within our organization; and the new sentiment column is also irrelevant.
Allowing the end user to change what is displayed on the ticketing dashboard would allow for extra space for fields that are relevant, like allowing for longer ticket titles to be displayed.
Nathan Jackson
shared this idea
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DeAnna Birdsall
commented
The display list for Tickets and Customers is too large, and too busy. Please allow us the option to display fields we want to see, and hide fields we dont.
Example:
Tickets view: If we could remove the SLA column we could see the full title.
With the new view I can only see 6 tickets at a time.
Customers view:
The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.