235 results found
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AnyDesk Client Update
The AnyDesk used by Atera is currently on version 7.0.14. AnyDesk is stating that this version is over a year old. This has implications on IT-Security an privacy as we are using outdated software on over 1000 devices. Please update AnyDesk to the current version which is 8.0.6 up to now. Please accelerate the release cycle in the future. Thank you.
56 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
The Windows Anydesk custom client has been updated to version 7.0.15 and the Mac custom client has been updated to version 8.0.0.
The Linux custom client has yet to be updated so it is currently disabled until a new version is released.
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"Reboot required" filter on devices
"Reboot required" filter on devices
56 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Ability to access passwords section for each client
On mobile app it would be very useful to access the password section for each customer. Currently have to use web based version on phone which is not ideal.
56 votes -
Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here: https://support.atera.com/hc/en-us/articles/5666497171612
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Calendar Integration
The ability to integrate your personal or shared calendar to Atera (Office365 or Google) in order to create calendar events from within a ticket and see the scheduled event from within the ticket in Atera.
54 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Atera's Office 365 Calendar Integration
Atera's Google Calendar Integration
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Device Details in Mobile App
There are many ways the mobile app can be improved. For the most part, it would be extremely useful to get a consistent UX between the different UIs.
To start with, here are some things that are currently available on the web UI that are not available in the mobile app:
1.) Machine Name (or computer name)
2.) Availability Monitoring (enabled/disabled)
3.) Date Added
4.) Last Logged User - there's a few things to say here. First, it should probably say "Last User Logon" so it makes more sense in English. Second, this is true for the web app and…52 votesWe are happy to inform that based on your idea and votes, we recently released a new version where you can see all the details of the Mac and Windows agents.
Thank you for your vote!
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Redesign Client email vs Private note layout.
The selector for adding a private note vs sending the user an email should be next to the area where you write the note/email NOT at the top of the page, which with long tickets could be way off screen.
The display for a private note should be VERY different to the email one so it is 100% clear that you're in private note and not email client mode. The email fields should disappear at a minimum. I would also say that the screen area should change colour and a private watermark or title should appear.
52 votesHey all,
I am happy to let you know we've improved the navigation between Public replies and Private notes in the new ticket GUI!
The switch is now directly within the context of the text area, and we're also saving you 1 click each time for the switch :)
I've added a screenshot for your convenience.
Hope you enjoy the new page,
Yakov
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2FA - Trusted Devices
We're adding a 'Trust this device' checkbox at login so you can skip entering the code on regularly used devices.
52 votes -
Sync Phone number with Azure AD
There a not many contact fields synced with Azure AD. An important way is contact our customers via telephone (not mobile) - and that is missing. Also important is the field office or addresses. Because we have customers with more than one location.
51 votesHey,
I'm happy to update you that we are now retrieving the AzureAD (Entra ID) Business phone field into the "Phone" field upon sync with Atera.
We hope you enjoy this new addition, and as always, thank you for helping shape Atera to be better every day.
Yakov
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auto install software based on policies upon enrollment
For the policies section: it should be possible to select what applications or software is installed on every machine after Atera agent installation.
Example, Policy for marketing: every device under the marketing policy will have XXX packages installed. And If I take out devices out of this policy, the apps get uninstalled.
50 votesHi, thank you so much for voting on this idea.
This option is available by adding a software bundle under the IT Automation profiles with the "Run on newly installed agents".
If you need any assistance, please reach out to support@atera.com and they would be happy to help.
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target specific folder on agent deployment
ability to target folders within a customer when deploying agent with a flag or custom MSI. We deal alot in education and re-image devices yearly so we have to constantly delete devices then manually move them to the correct folders. Where as if we targeted the device with the correct flag or msi it would then auto add to that folder. It would also be nice to be able to set it so if in that folder a duplicate device name is found to merge the two together.
49 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Add the time an alert was actually cleared to historic resolved alerts
Please add the time an alert was actually cleared to historic resolved alerts.
When investigating a repeating issue, I need to see when the issue occurred, when it cleared and the duration.
49 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
The alert resolution timestamp was added when hovering over the resolved status of an alert.
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Tickets: Internal Notes as Default and Not Use Emails
Ability to choose "internal notes" in ticket as default and not use the "email" part.
46 votesHey everybody,
I'm happy to share that we've just released the ability to change the default ticket response type!
You can do so by navigating to Admin > Settings > Tickets and switching between a public reply and an internal note.
This can help those of you who mainly use internal communication, or if you simply want to stay on the safe side of things and not message your users accidentally.
Thank you very much for the suggestion and we hope you benefit from this new feature.
All the best,
Yakov
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AnyDesk Integration
An integration with AnyDesk, a leading remote access provider, available for Power and Growth subscribers (at no extra cost).
46 votes -
Mobile App
This is totally open ended. What features and functionalities are a must here? No need to say 'ticketing'….happily it's being developed as we speak.
46 votes -
File Transfer
The ability to remotely view your customers files and upload any of your own files directly into your customers' folders, as well as download any file from their folders.
45 votes -
Delay Reboot
Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot
44 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out this kb article with the Windows Updates restart options: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Bitdefender Push on Devices like Webroot
Want to be able to push BitDefender directly from Atera to all devices/clients - like Webroot
42 votesHi!
This feature was released! Thank you for helping us make Atera better!
For more details:
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Customers' Page Improvements
View all your devices and tickets within the 'Customers' page.
42 votes -
Allow customized Windows Updates Deferment
In the Patching section, allow us to configure in the console the ability to customize the end-user experience. Users should be able to defer reboots up to X number of times and then after they reach that amount, have a window that can not be closed out that stays on-screen with a countdown timer of a customizable amount of time. This is standard in enterprise environments and is a courtesy to end users. Also, allow us to brand the window. It is all reg keys.
41 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please check out the Windows Updates restart options in the kb article below:
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