233 results found
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Timesheet reports for ITD solution
Timesheet Reports needed for ITD:
I did manage to find the advanced reports, but none of them can provide the same information as in the Timesheet Report. I would like a ticket report to include the fields such as Ticket ID, Customer Name, Contact Name, Resolved, Resolved date, Technician name but I do not see any option to generate such a report.
3 votesI'm happy to share we have introduced the timesheet report for our IT Departments solution.
The report can be found under Admin > Reports > Classic Reports.
We hope you enjoy this new addition to our offering!
Yakov
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'add' time entry from the app
It is not possible to 'add' time entry from the app.
8 votes -
IP address shown in devices summary
When looking at the devices for a customer it would be nice to see their local IP address to compare across all devices, easier to quickly check the server IP or a workstation IP to compare info
102 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
We have added an IP address optional column on our new Devices page. You can check it out by heading to the devices page-> Table settings-> Edit columns.
Let us know what you think!
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Ticket Type in the Ticket Automation Rule
Make the "Ticket Type" available in the Ticket automation rule>>> Conditions>>>Ticket Field
15 votesHey all,
We've introduced the ability to set the Ticket Type both in the Condition and Action part of our ticket automation rules!
This will allow you to both set the ticket type based on automated actions (such as the ticket creation) and to check the ticket type as a condition for different automation.
You can read more about ticket automation rules here: https://support.atera.com/hc/en-us/articles/360018434920
We hope you enjoy this new feature!
Yakov
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Custom field for tickets to show up on the mobile app when creating a ticket
Custom field for tickets to show up on the mobile app when creating a ticket
2 votesWe are happy to inform that based on your suggestion, we recently released a new version with the option to view and change the custom fields in a ticket.
Thank you for your vote!
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Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Assign new agents directly to folders
Ability to assign new devices under specific folders directly when we install it. I have 150 devices, I can't do that manually.
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Devices List: Adding an Indication of Available Patches
For each device, see available patches at a glance.
140 votes -
The ability to change the default time entry duration
When you are manually adding Time Entry into a ticket, the default duration/time spent is set to 1 hour. I think there should be a configurable option under ADMIN so we can set the default based on our working pattern. For us, most of our technicians do 15 minutes time entry.
11 votesHappy to announce the ability to change the default time enttry length is now possible!
Setting the length is done from Admin > Settings > Tickets
You can read more about it here: https://support.atera.com/hc/en-us/articles/5578804184860#DefaultTimeEntry
Thank you for helping us further shape Atera, we hope you enjoy this new feature!
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Pending Reboot Alert
Create an Alert when a computer has a pending reboot, such as from Windows updates. Often users will postpone reboots for days, which is not good. In the Bitdefender console we can see when reboots are needed for Bitdefender updates, but an alert for general pending reboots would really help.
79 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and will be released in the upcoming version!
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Mobile App Time entries
MOBILE APP: ability to edit time entries. Ability to see customer passwords.
19 votes -
Increase the number of Chocolatey applications for which patches are installed
Patches are currently only installed for a lvery imited number of Chocolatey applications.
Please apply the patches to all installed Chocolatey applications.84 votesHi all, Software patching applies to all software installed through Chocolatey, plus a list of default software that will be installed regardless of it's installation method. You can view more information here: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching-via-chocolatey-and-homebrew- If you have any additional feedback, please let us know.
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Retain login session on App
The app constantly logs out and doesn't retain a login session.
It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)
72 votes -
Sorting Devices
I would like the possibillity to sort devices (For instance on last accessed date, Availabillity, number of alerts, etc..).
33 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Show ticket created date
Please allow tickets to show the exact date of creation.
At the moment you can see Time Entry date and internal comment exact date.
For ticket creation, you are left with "Created 2 days ago" or "2 months ago".1 voteHey,
We currently display the exact date in the Ticket Activity as the 1st entry of every ticket
We will consider changing the date in the header to the precise date down the line.
Best,
Yakov
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Auditor Report: Adding HDD & SSD information
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Per each device in the report there should be shown the following details:
HDDManufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
123 votes -
Adding customers in the mobile app
I found the other day when on-site at a clients office that I was unable to add a customer while using the Atera app. Did I miss something here or was that an oversight? I am requesting that an add button be placed in the app so we can add customers on the fly if that is possible. I get new clients while on the go all of the time and usually either have to get my laptop out or write it down on a piece of paper then add them when I get back to the office. This is…
1 voteWe're excited to share that we released the option to add a customer from the mobile app! We greatly appreciate your suggestion and thank you for bringing it to our attention.
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Add the date an asset was added to atera to the devices information screen
A simple request, please show the date an asset was first added to atera on the devices information screen
80 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Upgrade to windows 11
Automate upgrade to Windows 11 directly from Atera
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please refer to our knowledge base for more information: https://support.atera.com/hc/en-us/articles/360017733079-Windows-version-upgrade
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Ability to forward or change "To" recipient in emails.
Currently the only way to forward is to add the forwarding recipient to the CC field, where the original recipient receives the email.
When escalating to third parties etc this is sometimes not practical.
The ability to change this would be very useful.76 votesHey everybody,
The ability to forward or change the "To" field in tickets exists in the system.
You can do so by clicking the little pencil next to the requester panel (see screenshot).
By changing the contact for the ticket, if you send a public reply, for ex. to a 3rd party, they will receive the ticket history as well.
Hope this helps!
Yakov
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