782 results found
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Ajouter l'enquête de satisfaction à l'envoi de l'email informant que le ticket a été clôturé
Pouvoir intégrer l'enquête de satisfaction à l'email informant que le ticket a été clôturé et non dans un email séparé.
1 vote -
1 vote
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GPI link
For tickets: GPI system. When a ticket opens up, a GPI link is added and it will bring up all the information about the customer. Makes the work easier. It brings up all the info such as software, windows,
1 vote -
Ticket Number in Email Template Subject - At the end instead of the beginning?
Would it be possible to have the Ticket Number snippet TRAIL an email Subject line, rather than being required to start the email in order to have it added to an existing ticket (but still have replies added to the existing ticket)? This could help bring the subject itself to the forefront when viewing on a smaller screen/etc., allowing the user to focus on that rather than the ticket number.
1 vote -
Next Step Recommendations from Tags
Would be nice to have recommendations for the next steps based on the tag but ability to control it from the admin
1 vote -
ticket
Bonjour,
Dans le cas de plusieurs tickets de même nature, nous pensons qu'il serait utile de pouvoir créer des dossiers/catégories, afin de pouvoir organiser au mieux notre liste.
Ce qui permettrait, selon nous, une meilleure gestion et visibilités des ticket.
En vous remerciant.1 vote -
Edit button stops timer
The edit button on the timer should stop the clock when clicked.
1 vote -
Automation Rule that will look for specific status changes
Would like to have automation rule where you can select the change from one status to another, i.e. when the status changes from 'Closed' to 'Open'.
1 vote -
Customize Awaiting Customer/Tech Response
Awaiting customer response and waiting for customer reply is not customizable. If blue/green, it doesn’t change the color. I can’t change that box to something else.
1 vote -
Custom Fonts
For marketing, I use Lato as the font and attempt to use that font everywhere I can to synchronize my correspondence.
It would be very beneficial as a means of adding branding-specific information to my account.
Atera already has custom branding options available under the white label settings. If Atera could expand that to include font and perhaps ticket style that would deliver a consistent feel to the client. I would also like the ability to make the font settings default and possibly the only option in tickets so that the font is always consistent.
1 vote -
pop-up tickets
When you click on a ticket on desktop browsers, it would be more convenient if it opened in a pop-up window by default. To have this feature now, I use a third party extension on my browser.
1 vote -
Ticket right panel is cluttered and we have to scroll to actually "work" the ticket.
Have Ticket History with the option to collapse (collapsed by default); and have Ticket Properties moved above the History for better navigation/control of the tickets.
1 vote -
Ability to Assign a Ticket Title
It would be extremely helpful to be able to assign a Title to tickets. It would be extremely helpful to see the Title of a ticket. This would give me an idea of what the ticket is about as opposed to having to either log into the console or access the mobile app to see what the ticket is. Being able to see a preview of the ticket would let me know immediately what tickets deserve immediate attention versus tickets that can wait.
1 vote -
Auto-Calculate amount due according to Ticket completion time
When a ticket is assigned to a customer with a specific contract, that contract has a rate as well. When a technician sets the time he/she took to complete the ticket, it is less than the amount of time according to the rate. If the rate is $200 per hour, but the ticket only took 24 minutes, can Atera please add a function to then calculate the amount due for the 24 minutes instead of the $200 for a full hour.
1 vote -
1 vote
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Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.
1 vote -
The AutoScroll feature of the new UI is broken with high resolutions.
With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.
1 vote -
No CC on Tickets created in Portal
Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.
Very embarrassing!
Please fix ASAP it's not hard!
1 vote -
Linkable Images
Allow users to create linkable images like Facebook, LinkedIn, or Twitter.
1 vote -
Quick replies per Customer
I would like to have quick replies per customer and one category that all can see.
When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.
1 vote
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