Settings and activity

56 results found

1. Assign multiple technicians to a ticket

   407 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Dec 4, 2024

2. Deleting comments

   41 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Dec 4, 2024

3. merging tickets

   63 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Dec 4, 2024

4. Label printing for assett management

   64 votes

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   4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Mohammad Anwar supported this idea  ·  Dec 4, 2024

5. Free Dashboard Account

   951 votes

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   30 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Dec 4, 2024

6. Live screenshot of device to see user activity

   429 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Mohammad Anwar supported this idea  ·  Dec 4, 2024

7. Need a report to tell me which devices for a customer are eligable for Windows 11

   426 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Dec 4, 2024

8. Number of Displays

   90 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

9. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Mohammad Anwar supported this idea  ·  Jul 24, 2024

10. Exclude certain IP addresses from scan

    20 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

11. Customer Portal / Service portal suggested improvements (consolidated)

    161 votes

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    25 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

12. Mandatory Follow-up Date Feature for Pending Tickets

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

13. Device & asset tab within users

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Mohammad Anwar commented  ·  Jul 24, 2024  ·  Edit…  ·  Delete…

    This would also be useful for when HR creates an off boarding ticket. Allows IT to know exactly what was assigned to the user in one place instead of checking different menus.

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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

14. link device to custom asset

    16 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

15. Customer Asset Search

    34 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

16. Asset Management

    9 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

17. https monitoring script

    4 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

18. Merging tickets should merge cc'd recipients

    8 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

19. Helpdesk agent to be translated in French

    15 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024

20. Atera Agent Version

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Mohammad Anwar supported this idea  ·  Jul 24, 2024