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60 results found

  1. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Mohammad Anwar supported this idea  · 

  2. Deleting comments

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  3. Out of Warranty Date on Devices

    53 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  4. merging tickets

    61 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  5. Label printing for assett management

    48 votes

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    3 comments  ·  Ideas and Feedback » Asset management  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  6. Free Dashboard Account

    912 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  7. Live screenshot of device to see user activity

    412 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mohammad Anwar supported this idea  · 

  8. Report to show computers that do not meet the requirements for Windows 11

    397 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Mohammad Anwar supported this idea  · 

  9. Number of Displays

    88 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  10. Option not to send ticket notification to specific customers or condition "contains not" in ticket automation rules

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  11. Exclude certain IP addresses from scan

    20 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  12. Custom Ticket Fields - Hidden Indicator

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  13. Mandatory Follow-up Date Feature for Pending Tickets

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  14. Device & asset tab within users

    3 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mohammad Anwar commented  · 

    This would also be useful for when HR creates an off boarding ticket. Allows IT to know exactly what was assigned to the user in one place instead of checking different menus.

    Mohammad Anwar supported this idea  · 

  15. link device to custom asset

    15 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  16. Customer Asset Search

    27 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  17. Asset labels & QR codes

    142 votes

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    6 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Mohammad Anwar supported this idea  · 

  18. Asset Management

    9 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  19. https monitoring script

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Mohammad Anwar supported this idea  · 

  20. Merging tickets should merge cc'd recipients

    7 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Mohammad Anwar supported this idea  · 
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