Settings and activity

55 results found

1. AI and Help Buttons are in the way

   44 votes

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   7 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

2. HTTP / HTTPs Admin Portals for Devices

   78 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

3. Email technician when they have been @ tagged on an internal note of a ticket

   332 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

4. Splashtop SOS

   224 votes

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   9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

5. Microsoft Licensing integration

   198 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

6. Veeam Backup Integration

   564 votes

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   20 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Veeam integration is planned.

   Thank you for helping us improve Atera!

   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

7. Password Manager

   318 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

8. Update Chocolatey Script to a newer version

   219 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

9. Synology Active Backup Monitoring

   402 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

10. Live screenshot of device to see user activity

    435 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

11. Need a report to tell me which devices for a customer are eligable for Windows 11

    429 votes

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    18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

12. Ubiquiti Integration

    960 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

13. MS Office Updates

    785 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Jorgi | CloudCom supported this idea  ·  Dec 5, 2023

14. Ticket Search - Search within tickets to find previously solved issues

    32 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    An error occurred while saving the comment
    Jorgi | CloudCom commented  ·  May 16, 2023  ·  Edit…  ·  Delete…

    I can't imagine how this got so big without this feature.
    We went from atera+zendesk to only atera and what a nightmare it is to find anything. We've abandoned atera search and just hope outlook doesn't bug out when searching our mailboxes -_-

    Save Submitting...
    Jorgi | CloudCom supported this idea  ·  May 16, 2023

15. Ability to assign ticket to customer, not contact

    31 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

16. Close Tickets - No notification

    12 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

17. Custom Ticket Activity Status

    41 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

18. Ticket Checklist

    313 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Jorgi | CloudCom supported this idea  ·  May 16, 2023

19. Clone scheduled ticket

    27 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023

20. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jorgi | CloudCom supported this idea  ·  May 16, 2023