Settings and activity

57 results found

1. Project Ticket

   222 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Pabst supported this idea  ·  Nov 9, 2023

2. Ticket Checklist

   278 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Markus Pabst supported this idea  ·  Nov 9, 2023

3. Assign multiple technicians to a ticket

   385 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

   
   

   Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

   
   

   If you'd like to provide input on this feature, please schedule some time for a call using the link below:

   Schedule a call
   

   Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

   
   

   All the best,

   Yakov

   Markus Pabst supported this idea  ·  Nov 9, 2023

4. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   15 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

5. Ability to assign ticket to customer, not contact

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

6. Schedule existing tickets

   167 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Pabst supported this idea  ·  Nov 9, 2023

7. Security and Compliance Scan

   134 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Markus Pabst supported this idea  ·  Nov 9, 2023

8. Additional information on why a script failed

   88 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Markus Pabst supported this idea  ·  Nov 9, 2023

9. Update Chocolatey Script to a newer version

   194 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Markus Pabst supported this idea  ·  Nov 9, 2023

10. MS Office Updates

    713 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Pabst supported this idea  ·  Nov 9, 2023

11. Alert when agent uninstalled

    1,427 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Markus Pabst supported this idea  ·  Nov 9, 2023

12. Free Dashboard Account

    867 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

13. Separate permission to manage threshold profile

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Jun 29, 2023

14. Mobile Device Management

    2,248 votes

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    86 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Markus Pabst supported this idea  ·  Jun 29, 2023

15. Customer Custom fields for ticket automation

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023

16. Custom Fields per client

    45 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Markus Pabst supported this idea  ·  Mar 14, 2023

17. Integration of customers IT technicians

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Mar 14, 2023

18. Helpdesk Agent activation

    1 vote

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    0 comments  ·  Ideas and Feedback » Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Mar 14, 2023

19. Agent Activation tied to Policy

    10 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023

20. Revamped Helpdesk Agent

    336 votes

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    Under Review  ·  54 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023