Settings and activity

57 results found

1. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

2. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Markus Pabst supported this idea  ·  Nov 9, 2023

3. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

4. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   15 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

5. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

6. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

7. Security and Compliance Scan

   140 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

8. Additional information on why a script failed

   99 votes

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   1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

9. Update Chocolatey Script to a newer version

   217 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Markus Pabst supported this idea  ·  Nov 9, 2023

10. MS Office Updates

    776 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Markus Pabst supported this idea  ·  Nov 9, 2023

11. Alert when agent uninstalled

    1,486 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

12. Free Dashboard Account

    943 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Nov 9, 2023

13. Separate permission to manage threshold profile

    3 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Jun 29, 2023

14. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Markus Pabst supported this idea  ·  Jun 29, 2023

15. Customer Custom fields for ticket automation

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023

16. Custom Fields per client

    48 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023

17. Integration of customers IT technicians

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Mar 14, 2023

18. Helpdesk Agent activation

    2 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Markus Pabst shared this idea  ·  Mar 14, 2023

19. Agent Activation tied to Policy

    11 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023

20. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Markus Pabst supported this idea  ·  Mar 14, 2023