Settings and activity

198 results found

1. Ticket Lock

   34 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

2. Ticket Checklist

   311 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

3. Project Ticket

   245 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

4. Clone Generic Tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

5. Clone scheduled ticket

   26 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

6. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

7. Archive or Anonymise Tickets

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

8. Retain tickets, notes, emails when a customer is deleted

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

9. Add ability to delete tickets through ticket automation

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

10. Edit Ticket Notes

    251 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Gareth Whitcombe commented  ·  Jan 31, 2023  ·  Edit…  ·  Delete…

    This is a really simple idea and one that is needed as soon as possible, can the product team update us on if this is going to be implemented?

    Save Submitting...
    Gareth Whitcombe supported this idea  ·  Jan 31, 2023

11. Folders under Attachments

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 31, 2023

12. battery

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

13. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

14. Office license type

    480 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

15. regedit

    59 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

16. Ticket creation from customer call

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

17. See past users on device

    5 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

18. Advanced Reports - Custom Branding

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

19. Quick access to PC Power Settings

    21 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

20. Include "My Activities" in the Atera Console

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023