Settings and activity

197 results found

1. Ticket Checklist

   315 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

2. Project Ticket

   247 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

3. Clone Generic Tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

4. Clone scheduled ticket

   27 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

5. client notes

   35 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

6. Archive or Anonymise Tickets

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

7. Retain tickets, notes, emails when a customer is deleted

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

8. Add ability to delete tickets through ticket automation

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

9. Edit Ticket Notes

   252 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Gareth Whitcombe commented  ·  Jan 31, 2023  ·  Edit…  ·  Delete…

   This is a really simple idea and one that is needed as soon as possible, can the product team update us on if this is going to be implemented?

   Save Submitting...
   Gareth Whitcombe supported this idea  ·  Jan 31, 2023

10. Folders under Attachments

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 31, 2023

11. battery

    4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

12. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

13. Office license type

    482 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

14. regedit

    59 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

15. Ticket creation from customer call

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

16. See past users on device

    5 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

17. Advanced Reports - Custom Branding

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

18. Quick access to PC Power Settings

    21 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

19. Include "My Activities" in the Atera Console

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Jan 25, 2023

20. Add Bios date in Auditor Report - help create list of replacement PC

    42 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

    Gareth Whitcombe supported this idea  ·  Jan 25, 2023