Settings and activity

209 results found

1. Agent Uninstall Not Removing Device From Portal

   15 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

2. Single company, single technician, simplified dashboard

   5 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

3. Knowledgebase by Customer

   5 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

4. Export / import function Kowledge Base

   19 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

5. Knowledge Base Sub Sections

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

6. Support Knowledge Center Sub-Categories

   8 votes

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   1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

7. Link Password to Knowledge Base

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

8. Knowledge Base Import

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

9. Link Knowledge base articles to customers

   5 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Gareth Whitcombe supported this idea  ·  Feb 17, 2023

10. Knowledge Base Customization

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

11. Search inside knowledge base on category

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

12. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

13. Shared Knowledge Library

    10 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

14. knowledge

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

15. knowledge

    29 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

16. Outage Alert

    13 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

17. Work From Home - Wake On Lan implementation

    24 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

18. Local Security Policy

    21 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

19. Create Custom Tags

    18 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hey, thanks for posting your feedback!

    Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023

20. Ability to split out email into a new ticket

    34 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Gareth Whitcombe supported this idea  ·  Feb 17, 2023