Settings and activity

23 results found

1. Dark Mode

   1,931 votes

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   124 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   Best regards,

   The Atera Team

2. Ticket Filter by SLA

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Apr 15, 2024

3. Ability to email a technician when a ticket is about to breach SLA

   17 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Apr 15, 2024

4. Be able to breakh down the SLA report

   9 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Apr 15, 2024

5. Ticket SLA warning

   17 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Apr 15, 2024

6. SLA Customisation

   37 votes

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   12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Apr 15, 2024

7. Battery Health Report

   273 votes

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   7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Oct 3, 2023

8. Need a report to tell me which devices for a customer are eligable for Windows 11

   434 votes

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   18 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Oct 3, 2023

9. timesheet email report

   1 vote

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Jordan Fitzhenry supported this idea  ·  Oct 3, 2023
   Jordan Fitzhenry shared this idea  ·  Oct 2, 2023

10. Password History

    134 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

11. Send Email when Block Hour Contracts Is Almost Done

    10 votes

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    2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

12. block contracts show all used hours even when open

    6 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

13. Limit rollover for Block Hours contracts

    5 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

14. Block hours details

    11 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

15. Please improve Block Hours

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 27, 2023

16. Email technician when they have been @ tagged on an internal note of a ticket

    333 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 13, 2023

17. ticket count on filter view dropdown list

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 13, 2023

18. Add option to specify minutes in Ticket Automation Rules

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 13, 2023

19. Ticket Created Audio Alert

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 13, 2023

20. Edit Ticket Notes

    297 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Jordan Fitzhenry supported this idea  ·  Sep 13, 2023