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23 results found

  1. Ticket Filter by SLA

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  2. Ability to email a technician when a ticket is about to breach SLA

    15 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  3. Be able to breakh down the SLA report

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  4. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  5. SLA Customisation

    35 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  6. Notification History

    24 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Fitzhenry supported this idea  · 

  7. Battery Health Report

    267 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Fitzhenry supported this idea  · 

  8. Report to show computers that do not meet the requirements for Windows 11

    391 votes

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    6 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Jordan Fitzhenry supported this idea  · 

  9. timesheet email report

    1 vote

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 
    Jordan Fitzhenry shared this idea  · 

  10. Password History

    131 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Fitzhenry supported this idea  · 

  11. Send Email when Block Hour Contracts Is Almost Done

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  12. block contracts show all used hours even when open

    4 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  13. Limit rollover for Block Hours contracts

    5 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  14. Block hours details

    11 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Fitzhenry supported this idea  · 

  15. Please improve Block Hours

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  16. Email technician when they have been @ tagged on an internal note of a ticket

    297 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  17. ticket count on filter view dropdown list

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  18. Add option to specify minutes in Ticket Automation Rules

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  19. Ticket Created Audio Alert

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Jordan Fitzhenry supported this idea  · 

  20. Edit Ticket Notes

    239 votes

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    25 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jordan Fitzhenry supported this idea  · 
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