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33 results found

  1. Assign multiple technicians to a ticket

    397 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Konstantinos-Marios Papastamatis supported this idea  · 

  2. White label mobile app for your customers

    384 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  3. RAID Monitoring for servers

    375 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Konstantinos-Marios Papastamatis supported this idea  · 

  4. Warranty Information Collection

    506 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Konstantinos-Marios Papastamatis supported this idea  · 

  5. Add Microsoft Defender integration

    340 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Konstantinos-Marios Papastamatis supported this idea  · 

  6. 3cx integration

    204 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  7. Install agent on Synology, QNAP or Raspberry Pi

    353 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Konstantinos-Marios Papastamatis supported this idea  · 

  8. Sophos Integration

    659 votes

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    Under Review  ·  27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  9. Mobile App Improvements

    722 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  10. Integration with Direct messages systems

    834 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Konstantinos-Marios Papastamatis supported this idea  · 

  11. SNMP: MIB import instead of manual OID typing

    1,020 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  12. Office 365 Integration

    1,560 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Konstantinos-Marios Papastamatis supported this idea  · 

  13. Password protect the Atera agent from end-user uninstalls

    1,594 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Konstantinos-Marios Papastamatis supported this idea  · 
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