Settings and activity

16 results found

1. Print a Ticket

   117 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   An error occurred while saving the comment
   Grebe Zaayman commented  ·  Apr 27, 2023  ·  Edit…  ·  Delete…

   Save a ticket as a PDF, but before doing so have the ability to "hide" internal notes.

   This is handy if you want to present the ticket to the client without displaying internal notes

   Save Submitting...
   Grebe Zaayman supported this idea  ·  Apr 27, 2023

2. Replying to a ticket with status update.

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Grebe Zaayman supported this idea  ·  Apr 27, 2023

3. Employee Onboarding/Offboarding Feature

   848 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

4. Mileage tracking

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

5. Warranty Status on Devices

   104 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   102 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

7. Network Discovery: Security Audit

   953 votes

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   Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

8. Add spell check in ticket input

   69 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

9. Improved Customized Dashboard

   1,545 votes

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   Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

10. SentinelOne Integration

    432 votes

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    Under Review  ·  28 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

11. Password protect the Atera agent from end-user uninstalls

    1,581 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Grebe Zaayman supported this idea  ·  Apr 27, 2023

12. Atera Dark Mode

    1,707 votes

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    Under Review  ·  97 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

13. Synology Active Backup Monitoring

    383 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

14. Alert when agent uninstalled

    1,443 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Grebe Zaayman supported this idea  ·  Apr 27, 2023

15. Allow for customization of columns on ticketing screen

    307 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 26, 2023

16. Consolidate Reports & Report Cosmetics

    6 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Grebe Zaayman shared this idea  ·  Apr 17, 2023