Settings and activity

16 results found

1. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman commented  ·  Apr 27, 2023  ·  Edit…  ·  Delete…

   Save a ticket as a PDF, but before doing so have the ability to "hide" internal notes.

   This is handy if you want to present the ticket to the client without displaying internal notes

   Save Submitting...
   Grebe Zaayman supported this idea  ·  Apr 27, 2023

2. Replying to a ticket with status update.

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

3. Employee Onboarding/Offboarding Feature

   877 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

4. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

5. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   810 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   112 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

7. Network Discovery: Security Audit

   975 votes

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   19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

8. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

9. Improved Customized Dashboard

   1,568 votes

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   50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Grebe Zaayman supported this idea  ·  Apr 27, 2023

10. SentinelOne Integration

    453 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

11. Password protect the Atera agent from end-user uninstalls

    1,619 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Grebe Zaayman supported this idea  ·  Apr 27, 2023

12. Dark Mode

    1,913 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Grebe Zaayman supported this idea  ·  Apr 27, 2023

13. Synology Active Backup Monitoring

    402 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

14. Alert when agent uninstalled

    1,493 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 27, 2023

15. Allow for customization of columns on ticketing screen

    355 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Grebe Zaayman supported this idea  ·  Apr 26, 2023

16. Consolidate Reports & Report Cosmetics

    6 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Grebe Zaayman shared this idea  ·  Apr 17, 2023