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16 results found

  1. Print a Ticket

    119 votes
    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Grebe Zaayman commented  · 

    Save a ticket as a PDF, but before doing so have the ability to "hide" internal notes.

    This is handy if you want to present the ticket to the client without displaying internal notes

    Grebe Zaayman supported this idea  · 

  2. Replying to a ticket with status update.

    11 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Grebe Zaayman supported this idea  · 

  3. Employee Onboarding/Offboarding Feature

    858 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  4. Mileage tracking

    32 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  5. Warranty Status on Devices

    105 votes
    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  6. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  7. Network Discovery: Security Audit

    963 votes
    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  8. Add spell check in ticket input

    70 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  9. Improved Customized Dashboard

    1,553 votes
    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  10. SentinelOne Integration

    439 votes
    Under Review  ·  29 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  11. Password protect the Atera agent from end-user uninstalls

    1,597 votes
    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Grebe Zaayman supported this idea  · 

  12. Atera Dark Mode

    1,733 votes
    Under Review  ·  101 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  13. Synology Active Backup Monitoring

    386 votes
    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  14. Alert when agent uninstalled

    1,470 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  15. Allow for customization of columns on ticketing screen

    324 votes
    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Grebe Zaayman supported this idea  · 

  16. Consolidate Reports & Report Cosmetics

    6 votes
    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Grebe Zaayman shared this idea  ·