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41 results found

  1. Customer Portal / Service portal suggested improvements (consolidated)

    167 votes

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    27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Matt Hardwick supported this idea  · 

  2. White label agent name

    165 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  3. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Matt Hardwick supported this idea  · 

  4. Allow for Microsoft and Google Modern SMTP Relay / Authentication

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Matt Hardwick supported this idea  · 

  5. White Label Login Portal For Technician

    23 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Matt Hardwick supported this idea  · 

  6. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Matt Hardwick supported this idea  · 

  7. Laptops report their GPS location to track where inventory is.

    14 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  8. Automatically assign threshold profile based on operating systems/device type

    16 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  9. Show battery and charge state on agent side

    5 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  10. Disk Space History with predicted time til full

    56 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  11. Agent uninstall upon delete

    42 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick supported this idea  · 

  12. Acronis Integration in an existing Cloud Tenant

    72 votes

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    0 comments  ·  Ideas and Feedback » Acronis  ·  Admin →
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    Matt Hardwick supported this idea  · 

  13. Have separate Read and Read/Write API Keys

    33 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Matt Hardwick commented  · 

    I think we need to go one further and have multiple keys with the option to limit the scope per key. Want a R/W key, create one; want it limited to a specific customer, just select one customer, rather than all; need a read-only for all customers, create that and just don't tick write.

    Matt Hardwick supported this idea  · 

  14. Option to integrate BitDefender / Acronis without invoicing by atera

    34 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Matt Hardwick supported this idea  · 

  15. Enhanced White Label Branding

    89 votes

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    4 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Matt Hardwick commented  · 

    Agreed, this should be a staple - competitors, even if the agent per se isn't branded put it in a branded folder/installer name makes it clear what it is and where it is from.

    Matt Hardwick supported this idea  · 

  16. Search - Custom fields

    60 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Matt Hardwick supported this idea  · 

  17. Custom Fields in Email Templates

    5 votes

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    2 comments  ·  Ideas and Feedback  ·  Admin →
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    Matt Hardwick supported this idea  · 

  18. FIlter by Custom fields

    19 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Matt Hardwick supported this idea  · 

  19. Ability to include Custom Fields in Reports.

    89 votes

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    5 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Matt Hardwick supported this idea  · 

  20. Ability to run automations based on various agent fields, for example Vendor or a custom fields.

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Matt Hardwick shared this idea  · 
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