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31 results found

  1. Show ticket time entries also on the customer portal

    13 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Frank Pietersma commented  · 

    Agree ! Customers should always have access to timesheets

    Ideally in a time entry you describe what you did and how long it took.
    So it is very, very important part of a ticket.

    In Datto for instance every ticket entry is also a timesheet entry.
    And thats completely logical.

    Frank Pietersma supported this idea  · 

  2. Closed and Resolved Ticket on the Customer Portal

    51 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  3. Ability to bill time entries rather than entire ticket

    25 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Frank Pietersma supported this idea  · 

  4. "Warning" when resolving a ticket without adding time entry

    129 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  5. Ticket Search - Search within tickets to find previously solved issues

    26 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Frank Pietersma shared this idea  · 

  6. Network discovery should be free

    86 votes

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    3 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Frank Pietersma shared this idea  · 

  7. detailed report of tickets

    7 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Frank Pietersma shared this idea  · 

  8. windows firewall check

    5 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Frank Pietersma shared this idea  · 

  9. Include AV Information in Reporting

    16 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Frank Pietersma supported this idea  · 

  10. customer report

    126 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Frank Pietersma supported this idea  · 

  11. Password protect the Atera agent from end-user uninstalls

    1,532 votes

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    26 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Frank Pietersma supported this idea  · 
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