Settings and activity

19 results found

1. Ticket Checklist

   299 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Mar 12, 2023

2. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Mar 12, 2023

3. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Mar 12, 2023

4. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran commented  ·  Mar 12, 2023  ·  Edit…  ·  Delete…

   This is very important for an IT business. I need techs to be able to make notes in a ticket and add/update to them. When a tech is onsite working on many issues and upgrades over course of a day, they will constantly need to add tasks/request/updates/tests to the notes. Making a new note when ever you need to note something down is a huge inconvenience to anyone that needs to read them.

   The 3 other RMMs I have looked at all have this as a feature, this seems to be a standard requirement for a ticketing system.

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   Johnathon Bachran supported this idea  ·  Sep 27, 2022

5. Option for invoice batches to generate one invoice per ticket

   1 vote

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Johnathon Bachran shared this idea  ·  Oct 2, 2022

6. Select custom dates for billing batch

   7 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

7. There needs to be INVOICE NUMBERS on Tickets when the tickets have been billed.

   11 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

8. Billing of recurring monthly/annual items (not contracts)

   59 votes

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   4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

9. Merge Agents

   165 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Sep 27, 2022

10. Security and Compliance Scan

    139 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

11. Ability to archive retired devices

    306 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

12. Alert when agent uninstalled

    1,480 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

13. Install agent on Synology, QNAP or Raspberry Pi

    362 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

14. Warranty Information Collection

    516 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

15. Password protect the Atera agent from end-user uninstalls

    1,607 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Johnathon Bachran supported this idea  ·  Sep 27, 2022

16. client notes

    35 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

17. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

18. Notes under customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

19. Can you make notes searchable

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022