Settings and activity

19 results found

1. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Johnathon Bachran supported this idea  ·  Mar 12, 2023

2. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Mar 12, 2023

3. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Mar 12, 2023

4. Edit Ticket Notes

   249 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johnathon Bachran commented  ·  Mar 12, 2023  ·  Edit…  ·  Delete…

   This is very important for an IT business. I need techs to be able to make notes in a ticket and add/update to them. When a tech is onsite working on many issues and upgrades over course of a day, they will constantly need to add tasks/request/updates/tests to the notes. Making a new note when ever you need to note something down is a huge inconvenience to anyone that needs to read them.

   The 3 other RMMs I have looked at all have this as a feature, this seems to be a standard requirement for a ticketing system.

   Save Submitting...
   Johnathon Bachran supported this idea  ·  Sep 27, 2022

5. Option for invoice batches to generate one invoice per ticket

   1 vote

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Johnathon Bachran shared this idea  ·  Oct 2, 2022

6. Select custom dates for billing batch

   7 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

7. There needs to be INVOICE NUMBERS on Tickets when the tickets have been billed.

   11 votes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

8. Billing of recurring monthly/annual items (not contracts)

   59 votes

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   4 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Oct 2, 2022

9. Merge Agents

   167 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Johnathon Bachran supported this idea  ·  Sep 27, 2022

10. Security and Compliance Scan

    140 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

11. Ability to archive retired devices

    310 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Johnathon Bachran supported this idea  ·  Sep 27, 2022

12. Alert when agent uninstalled

    1,486 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

13. Install agent on Synology, QNAP or Raspberry Pi

    366 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

14. Warranty Information Collection

    520 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

15. Password protect the Atera agent from end-user uninstalls

    1,611 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Johnathon Bachran supported this idea  ·  Sep 27, 2022

16. client notes

    35 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

17. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

18. Notes under customers

    31 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022

19. Can you make notes searchable

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johnathon Bachran supported this idea  ·  Sep 27, 2022