Settings and activity

14 results found

1. Pull products and expenses via API

   6 votes

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   2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Kyle Cullinan commented  ·  Nov 9, 2022  ·  Edit…  ·  Delete…

   I agree, this feature would greatly assist in speeding up our daily workflow

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   Kyle Cullinan supported this idea  ·  Nov 9, 2022

2. Warranty Information Collection

   521 votes

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   10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Nov 7, 2022

3. Ability to sort tickets by Assigned Technician

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan shared this idea  ·  Sep 7, 2022

4. Help Desk Ticket Calendar

   22 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

5. Parent & Child ticket relations

   67 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

6. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

7. Display entire ticket conversation in email template

   47 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

8. "Warning" when resolving a ticket without adding time entry

   137 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

9. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

10. Assign multiple technicians to a ticket

    405 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 6, 2022

11. Integration with Direct messages systems

    843 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 6, 2022

12. Floorplan

    97 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 6, 2022

13. Mobile App Improvements

    742 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 1, 2022

14. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Kyle Cullinan supported this idea  ·  Sep 1, 2022