Settings and activity

14 results found

1. Pull products and expenses via API

   6 votes

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   2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Kyle Cullinan commented  ·  Nov 9, 2022  ·  Edit…  ·  Delete…

   I agree, this feature would greatly assist in speeding up our daily workflow

   Save Submitting...
   Kyle Cullinan supported this idea  ·  Nov 9, 2022

2. Warranty Information Collection

   499 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kyle Cullinan supported this idea  ·  Nov 7, 2022

3. Ability to sort tickets by Assigned Technician

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan shared this idea  ·  Sep 7, 2022

4. Help Desk Ticket Calendar

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

5. Parent & Child ticket relations

   61 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kyle Cullinan supported this idea  ·  Sep 6, 2022

6. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hey, thanks for posting your feedback!

   Adding manual tags is available, please refer to this knowledge base article for more information: https://support.atera.com/hc/en-us/articles/360011044199-Use-Ticket-Tags-#h_01FCB81V2DYEAP6ZYZJGNW56SW

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

7. Display entire ticket conversation in email template

   43 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

8. "Warning" when resolving a ticket without adding time entry

   134 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

9. Ticket Checklist

   278 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Kyle Cullinan supported this idea  ·  Sep 6, 2022

10. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

    
    

    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

    
    

    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call
    

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

    
    

    All the best,

    Yakov

    Kyle Cullinan supported this idea  ·  Sep 6, 2022

11. Integration with Direct messages systems

    823 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.

    
    

    Looking forward to hearing your thoughts.

    
    

    Thank you,

    Yakov Gorbulsky | Product Manager

    Kyle Cullinan supported this idea  ·  Sep 6, 2022

12. Floorplan

    86 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kyle Cullinan supported this idea  ·  Sep 6, 2022

13. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 1, 2022

14. Atera Dark Mode

    1,688 votes

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    Under Review  ·  90 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Kyle Cullinan supported this idea  ·  Sep 1, 2022