Settings and activity

17 results found

1. kill this website

   3 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Apr 25, 2025

2. When adding device to ticket allow searching by username instead of Device name only

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

3. Ability to assign a device to a ticket regardless of contact

   22 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

4. Splitting a customer response into a new ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

5. Ticket splitting

   22 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

6. ticket improvement

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

7. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

8. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

9. Allow CC for Tickets created from the Portal

   40 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

10. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

11. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    801 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

12. Multiple devices per contact

    140 votes

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    20 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    
    

    Best regards,

    The Atera Team

    
    

    
    

    Anthony Hegedus supported this idea  ·  Dec 11, 2024

13. wiztree integration

    26 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

14. Add Contact Without E-Mail

    27 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

15. Emails to other than the requester

    60 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

16. Label printing for assett management

    63 votes

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    4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Anthony Hegedus supported this idea  ·  Dec 11, 2024

17. Live screenshot of device to see user activity

    429 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Anthony Hegedus supported this idea  ·  Dec 11, 2024