Settings and activity

16 results found

1. kill this website

   4 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Apr 25, 2025

2. When adding device to ticket allow searching by username instead of Device name only

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

3. Ability to assign a device to a ticket regardless of contact

   28 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

4. Splitting a customer response into a new ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

5. Ticket splitting

   22 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

6. ticket improvement

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

7. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

8. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

9. Allow CC for Tickets created from the Portal

   40 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Anthony Hegedus supported this idea  ·  Dec 11, 2024

10. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

11. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    815 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

12. wiztree integration

    27 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

13. Add Contact Without E-Mail

    29 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

14. Emails to other than the requester

    67 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Anthony Hegedus supported this idea  ·  Dec 11, 2024

15. Label printing for assett management

    70 votes

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    4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Anthony Hegedus supported this idea  ·  Dec 11, 2024

16. Live screenshot of device to see user activity

    437 votes

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    10 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Anthony Hegedus supported this idea  ·  Dec 11, 2024