Settings and activity

55 results found

1. Allow a customer contact to access to multiple devices using Work From Home feature.

   38 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

2. Allow multiple WFH users to remotely access a computer

   38 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

3. Ability to assign a contact to multiple devices for work from home

   173 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

4. "Work from Home" Simultaneous Dual-Monitor Support

   233 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Joel Warren supported this idea  ·  Nov 26, 2021

5. BitDefender Mobile

   32 votes

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

6. Create Custom Tags

   18 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

7. Ticket Lock

   34 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

8. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Nov 26, 2021

9. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Joel Warren supported this idea  ·  Nov 26, 2021

10. Schedule existing tickets

    175 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021

11. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021

12. Ticket dynamic fields / Snippets - More available fields, fields customization (consolidated)

    43 votes

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    20 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021

13. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021

14. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021

15. Replying to a ticket with status update.

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Nov 26, 2021