Settings and activity

59 results found

1. Separating the chat feature from the Helpdesk Agent

   6 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

2. Add links to the helpdesk agent icon

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

3. Ability to deploy Helpdesk agent with specific parameter.

   9 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joel Warren supported this idea  ·  Aug 18, 2022

4. new contact

   5 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

5. Remove or Allow Disable of Confirmation Token

   3 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

6. Change management

   149 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joel Warren supported this idea  ·  Aug 18, 2022

7. Add HelpDesk Agent and Chat to the View Filter

   9 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joel Warren supported this idea  ·  Aug 18, 2022

8. Audio alert on PC for client Chat request

   23 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joel Warren supported this idea  ·  Aug 18, 2022

9. Privacy Mode for Clients

   18 votes

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   3 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Joel Warren supported this idea  ·  Aug 18, 2022

10. Indication of which devices have the helpdesk icon enabled on the devices view

    19 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

11. SLA Customisation

    34 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

12. Local Security Policy

    21 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

13. Remote Desktop Server multi-user support for the Helpdesk agent.

    32 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

14. Option to disable auto ticket creation on chat.

    4 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

15. Search - Custom fields

    52 votes

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    2 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

16. Splashtop Hidden Remote Access

    43 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

17. Ability for End User to Run Scripts from Helpdesk Agent

    37 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
    How important is this to you?

    Not at all You must login first! Important You must login first! Critical You must login first!

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

18. Project Management Tool

    126 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022

19. Splashtop connection password

    39 votes

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    2 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Joel Warren supported this idea  ·  Aug 18, 2022

20. 2FA Trusted Devices - Permanent.

    30 votes

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    2 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Joel Warren supported this idea  ·  Aug 18, 2022