Settings and activity
80 results found
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4 votes
An error occurred while saving the comment 
Tracey Naleway
shared this idea
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64 votes
An error occurred while saving the comment Tracey Naleway
commented
I like this concept. ITIL 101.
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11 votes
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78 votes
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34 votes
An error occurred while saving the comment Tracey Naleway
commented
I like this concept, but only if there was an admin/supervisor override that allows some roles to be able to edit at the same time. Or maybe an adjustable timeframe. Different IT shops work in different ways (especially given different size teams and organizations). In my current team, something like a 2 min lockout might work well - just enough to keep my techs from stepping all over each other, but not too much that irritates me as a manager!)
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7 votes
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7 votes
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9 votes
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13 votes
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22 votes
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8 votes
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3 votes
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7 votes
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10 votes
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31 votes
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18 votes
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45 votes
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3 votes
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14 votes
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31 votes
Oooo! A dot on the ticket up top where the machine name is...could be red for offline, green for online, and blue (or another color) for online AND a tech is currently using Atera to remote to the machine.