Settings and activity

32 results found

1. Notes under customers

   31 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Glenn Osselaer commented  ·  Jan 11, 2024  ·  Edit…  ·  Delete…

   This seems not so hard to program... Unbelievable this is taking so much time to develop.

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   Glenn Osselaer supported this idea  ·  Jan 11, 2024

2. I would like a note pad.

   29 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Jan 11, 2024

3. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Sep 21, 2023

4. Choose colour of internal notes and replies

   11 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 9, 2023

5. Edit Ticket Notes

   247 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 9, 2023

6. More visible internal note notification

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 9, 2023

7. Multiple contacts for a single ticket

   21 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Apr 26, 2023

8. Option to assign multiple contacts to a ticket.

   20 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Apr 26, 2023

9. Synology Active Backup Monitoring

   390 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Mar 3, 2023

10. Notification somewhere on the ticket when there is no contract/expired/no more hours on contract

    8 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Feb 8, 2023

11. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Feb 8, 2023

12. Ability to bill time entries rather than entire ticket

    29 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Jan 23, 2023

13. Free Account User for Admin Purposes

    31 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Jan 23, 2023

14. Print a Ticket

    124 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Sep 7, 2022

15. Export invoice batch to PDF

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer shared this idea  ·  Apr 27, 2022

16. Print agent software inventory

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 16, 2021

17. Timed customer visits

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 16, 2021

18. Add a button to bring back the timer if you've closed it already

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 16, 2021

19. customers can see the balance of the moneyblock

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 10, 2021

20. Adding Notes - Documentation

    97 votes

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    4 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Glenn Osselaer supported this idea  ·  Dec 10, 2021