Settings and activity

33 results found

1. Notes under customers

   31 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Glenn Osselaer commented  ·  Jan 11, 2024  ·  Edit…  ·  Delete…

   This seems not so hard to program... Unbelievable this is taking so much time to develop.

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   Glenn Osselaer supported this idea  ·  Jan 11, 2024

2. I would like a note pad.

   29 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Glenn Osselaer supported this idea  ·  Jan 11, 2024

3. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Sep 21, 2023

4. Choose colour of internal notes and replies

   11 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 9, 2023

5. Edit Ticket Notes

   239 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Glenn Osselaer supported this idea  ·  May 9, 2023

6. More visible internal note notification

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 9, 2023

7. Multiple contacts for a single ticket

   20 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Apr 26, 2023

8. Option to assign multiple contacts to a ticket.

   19 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  Apr 26, 2023

9. Printing

   8 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Glenn Osselaer supported this idea  ·  Apr 12, 2023

10. Synology Active Backup Monitoring

    385 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Mar 3, 2023

11. Notification somewhere on the ticket when there is no contract/expired/no more hours on contract

    8 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Feb 8, 2023

12. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Feb 8, 2023

13. Ability to bill time entries rather than entire ticket

    29 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Jan 23, 2023

14. Free Account User for Admin Purposes

    31 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Jan 23, 2023

15. Print a Ticket

    118 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  Sep 7, 2022

16. Export invoice batch to PDF

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer shared this idea  ·  Apr 27, 2022

17. Print agent software inventory

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  Dec 16, 2021

18. Timed customer visits

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  Dec 16, 2021

19. Add a button to bring back the timer if you've closed it already

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 16, 2021

20. customers can see the balance of the moneyblock

    2 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  Dec 10, 2021