Settings and activity

34 results found

1. Notes under customers

   29 votes

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   3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Glenn Osselaer commented  ·  January 11, 2024  ·  Edit…  ·  Delete…

   This seems not so hard to program... Unbelievable this is taking so much time to develop.

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   Glenn Osselaer supported this idea  ·  January 11, 2024

2. I would like a note pad.

   28 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Glenn Osselaer supported this idea  ·  January 11, 2024

3. Ability to assign ticket to customer, not contact

   27 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  September 21, 2023

4. Choose colour of internal notes and replies

   10 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 09, 2023

5. No signature on internal notes

   40 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 09, 2023

6. Edit Ticket Notes

   224 votes

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   24 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Glenn Osselaer supported this idea  ·  May 09, 2023

7. More visible internal note notification

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  May 09, 2023

8. Multiple contacts for a single ticket

   15 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  April 26, 2023

9. Option to assign multiple contacts to a ticket.

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Glenn Osselaer supported this idea  ·  April 26, 2023

10. Printing

    7 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  April 12, 2023

11. Synology Active Backup Monitoring

    354 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  March 03, 2023

12. Notification somewhere on the ticket when there is no contract/expired/no more hours on contract

    8 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  February 08, 2023

13. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  February 08, 2023

14. Ability to bill time entries rather than entire ticket

    25 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  January 23, 2023

15. Free Account User for Admin Purposes

    27 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  January 23, 2023

16. Print a Ticket

    106 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  September 07, 2022

17. Export invoice batch to PDF

    4 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Glenn Osselaer shared this idea  ·  April 27, 2022

18. Print agent software inventory

    23 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  December 16, 2021

19. Timed customer visits

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Glenn Osselaer supported this idea  ·  December 16, 2021

20. Add a button to bring back the timer if you've closed it already

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Glenn Osselaer supported this idea  ·  December 16, 2021