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25 results found

  1. Close Tickets - No notification

    11 votes
    4 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Dawn Gwinn commented  · 

    Fun fact. If someone has out of office turned on, you can't close a ticket. It keeps reopening!

    Dawn Gwinn supported this idea  · 
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    Dawn Gwinn commented  · 

    I appreciate the help, but from the article it appears this is for "new ticket" generation. So the rule is when a new ticket is created. Also, there is no "Private" option anymore. I'm looking for when a user sends a ticket out during the day, and I close it at night. So I have to keep tickets open for an additional 8 hours which skews my performance. =o(

    Dawn Gwinn shared this idea  · 

  2. Veeam Backup Integration

    419 votes
    17 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  3. Overall improvement of Patch Management

    326 votes
    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  4. Separate Software & Hardware updates - Add column to show only Driver Updates

    63 votes
    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  5. Install agent on Synology, QNAP or Raspberry Pi

    353 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  6. Alert when agent uninstalled

    1,469 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  7. Display the current active user

    52 votes
    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  8. Waiting Status that stops the ticket average times

    2 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Dawn Gwinn shared this idea  · 

  9. ticket status change

    7 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  10. Schedule existing tickets

    172 votes
    18 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  11. Multi-Site Support

    294 votes
    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    An error occurred while saving the comment
    Dawn Gwinn commented  · 

    I have 3 companies under the same roof, but for me, searching a closed/resolved ticket is impossible. There has to be better search features.
    Also the ability to change or make activity status. What if I am waiting on a part? It just shows pending as if I am not doing anything, meanwhile the clock is running and I look as though I'm not doing my job.
    Speaking of sort, why can't you sort devices, or even customers devices? Under devices, I have to go page by page to find a device?
    It would also be helpful to see at a glance what user is actually logged into their system. "User activity" is blank most of the time, but I have been in situations where I have logged in and they are working.
    I have a bunch more, but not a lot of time, but those few would save hours at the end of the week.

  12. Send system information with Helpdesk Agent support tickets

    268 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  13. White label mobile app for your customers

    384 votes
    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  14. Mobile App Improvements

    723 votes
    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
    How important is this to you?
    Dawn Gwinn supported this idea  · 

  15. Chat feature from the mobile app.

    69 votes
    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  16. Devices Tab

    100 votes
    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  17. possibility of setting different thresholds for volumes on the same server for example

    36 votes
    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  18. Change the durations to actual timestamps on Alerts

    19 votes
    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  19. Add event details for failed logins

    49 votes
    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 

  20. Auto resolve eventlog alerts

    45 votes
    2 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Dawn Gwinn supported this idea  · 
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