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36 results found

  1. Improve SNMP module (consolidated)

    180 votes

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    59 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Charles Hanekom supported this idea  · 

  2. Auto-Calculate amount according to ticket completion time

    3 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Charles Hanekom shared this idea  · 

  3. Auto-Calculate amount due according to Ticket completion time

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Hanekom shared this idea  · 

  4. Chrombook remote support

    30 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Charles Hanekom supported this idea  · 

  5. Assign multiple technicians to a ticket

    414 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Charles Hanekom supported this idea  · 

  6. Active AnyDesk session on Device

    9 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Charles Hanekom shared this idea  · 

  7. Add the feature to move back to a previous page

    28 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Charles Hanekom supported this idea  · 

  8. View password without reviling it.

    50 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Charles Hanekom supported this idea  · 

  9. Ability to install an agent on a chrome book.

    32 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Charles Hanekom supported this idea  · 

  10. Password protect the Atera agent from end-user uninstalls

    1,622 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Charles Hanekom supported this idea  · 

  11. password

    10 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Charles Hanekom supported this idea  · 

  12. Remote Support from Linux

    149 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Charles Hanekom supported this idea  · 

  13. SLA Customisation

    37 votes

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    12 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Charles Hanekom supported this idea  · 
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    Charles Hanekom commented  · 

    We have certain customers who have "VIP" machines that needs to be supported under a 4hr SLA. Currently Atera only allows us to create 1 SLA per Customer.

    It would be a great feature to be able to add certain devices within the Customer on a specific SLA whilst the others be under the standard one. At this moment, we have to create duplicate customers in order to apply the one SLA to 4 devices and then the same customer with the rest of the devices linked to a standard SLA.

  14. Manage Acronis backups from within Atera

    115 votes

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    0 comments  ·  Ideas and Feedback » Acronis  ·  Admin →
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    Charles Hanekom supported this idea  · 

  15. SNMP: MIB import instead of manual OID typing

    1,039 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Charles Hanekom supported this idea  · 

  16. Dark Mode

    1,918 votes

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    120 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Charles Hanekom supported this idea  · 
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