Settings and activity
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187 votes
Charles Hanekom
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3 votesCharles Hanekom
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1 voteCharles Hanekom
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30 votesCharles Hanekom
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416 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Charles Hanekom
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9 votesCharles Hanekom
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28 votesCharles Hanekom
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50 votesCharles Hanekom
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33 votesCharles Hanekom
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1,648 votesCharles Hanekom
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10 votesCharles Hanekom
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149 votesCharles Hanekom
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37 votesCharles Hanekom
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116 votesCharles Hanekom
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1,943 votes
Hi,
Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Charles Hanekom
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We have certain customers who have "VIP" machines that needs to be supported under a 4hr SLA. Currently Atera only allows us to create 1 SLA per Customer.
It would be a great feature to be able to add certain devices within the Customer on a specific SLA whilst the others be under the standard one. At this moment, we have to create duplicate customers in order to apply the one SLA to 4 devices and then the same customer with the rest of the devices linked to a standard SLA.