Settings and activity

63 results found

1. Assign multiple technicians to a ticket

   417 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Cactus IT Support supported this idea  ·  Apr 21, 2023

2. RAID Monitoring for servers

   383 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

3. Number of Displays

   93 votes

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   3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

4. Remote Support from Linux

   149 votes

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   11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

5. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

   33 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

6. Reply to tickets via email

   100 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

7. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

8. Install agent on Synology, QNAP or Raspberry Pi

   375 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

9. Free Dashboard Account

   967 votes

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   32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Cactus IT Support supported this idea  ·  Apr 21, 2023

10. Alert when agent uninstalled

    1,501 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Apr 21, 2023

11. Online timeline

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Cactus IT Support shared this idea  ·  Feb 6, 2023

12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    822 votes

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    41 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 17, 2022

13. Battery Health Report

    274 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 17, 2022

14. Mobile App Improvements

    758 votes

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    42 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 17, 2022

15. Integration with Direct messages systems

    855 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 17, 2022

16. Network Discovery: Security Audit

    978 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 17, 2022

17. Work from home - Server support

    8 votes

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    0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 16, 2022

18. work from home access to servers OS

    6 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 16, 2022

19. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 15, 2022

20. Password protect the Atera agent from end-user uninstalls

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    1,649 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Cactus IT Support supported this idea  ·  Nov 15, 2022