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69 results found

  1. cancel file transfer

    8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  2. file transfer

    17 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    Cactus IT Support supported this idea  · 

  3. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

    9 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Cactus IT Support supported this idea  · 

  4. Ability to archive retired devices

    294 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  5. Assign multiple technicians to a ticket

    391 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Cactus IT Support supported this idea  · 

  6. RAID Monitoring for servers

    374 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  7. Number of Displays

    79 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Cactus IT Support supported this idea  · 

  8. Remote Support from Linux

    144 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  9. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  10. Reply to tickets via email

    95 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  11. Activity Status "Awaiting on customer reply" should stop the SLA as well

    102 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  12. Warranty Status on Devices

    103 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Admin →
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  13. Install agent on Synology, QNAP or Raspberry Pi

    344 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  14. Free Dashboard Account

    878 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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  15. Alert when agent uninstalled

    1,436 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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  16. Online timeline

    3 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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  17. Warranty Information Collection

    500 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  18. Battery Health Report

    264 votes

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    7 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Cactus IT Support supported this idea  · 

  19. Mobile App Improvements

    715 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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  20. Integration with Direct messages systems

    825 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Cactus IT Support supported this idea  · 
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