Settings and activity

120 results found

1. Pin reply or internal note to the top of ticket

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Uriel Sapir supported this idea  ·  May 26, 2023

2. Recommended merging of tickets

   32 votes

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   0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  May 26, 2023

3. MS Office Updates

   774 votes

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  May 7, 2023

4. Remote Live View

   5 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  May 7, 2023

5. Ticket Search - Search within tickets to find previously solved issues

   32 votes

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   4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Mar 17, 2023

6. search

   7 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Mar 17, 2023

7. Search - Custom fields

   56 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Mar 17, 2023

8. Search bar enhancements

   295 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Mar 17, 2023

9. Client's ticket report

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   Uriel Sapir shared this idea  ·  Mar 17, 2023

10. ticket reporting

    9 votes

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    1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Mar 11, 2023

11. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Mar 11, 2023

12. closed ticket report

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Mar 11, 2023

13. Attachment is missing on the ticket notification email.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Mar 7, 2023

14. PDF Preview Window

    159 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Uriel Sapir supported this idea  ·  Mar 7, 2023

15. Public Notes in ticket - don't send email

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Mar 7, 2023

16. Different Thresholds for Different Disk Drives

    14 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Mar 7, 2023

17. Scheduled Ticket reminder

    13 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir commented  ·  Jan 20, 2023  ·  Edit…  ·  Delete…

    This would be a very useful feature

    Save Submitting...
    Uriel Sapir supported this idea  ·  Jan 20, 2023

18. disk management exclude drive

    11 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

19. Run scripts without having to save them first

    2 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

20. Pop Up

    12 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023