Settings and activity

40 results found

1. Automatically close tickets upon resolved alerts

   81 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

2. Put a ticket in a Hold queue

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

3. White Label custmer facing ticket schedule

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

4. colour ticket priority

   13 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

5. Ticket Rounding - 5 minutes | 10 minutes

   21 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

6. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

7. Ticket Checklist

   301 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Barry Hayward supported this idea  ·  Oct 13, 2022

8. Assign multiple technicians to a ticket

   403 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Barry Hayward supported this idea  ·  Oct 13, 2022

9. ticket reporting

   9 votes

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Barry Hayward shared this idea  ·  Oct 13, 2022

10. Passwords saved under a specific device is only visible in the Passwords section for that device.

    16 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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11. Ticketing Task Manager

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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12. Ad reset and unlock account

    52 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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13. Server and VM Monitoring and Managemen for AD

    322 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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14. Custom Fields within Passwords/custom password templates

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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15. password generator

    74 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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16. Integration with Direct messages systems

    842 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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18. Office 365 Integration

    1,576 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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19. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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20. Mobile Device Management

    2,295 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team