Settings and activity

33 results found

1. Helpdesk agent install automatically when Atera agent gets installed

   41 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

2. Helpdesk Agent Features

   8 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

3. Multiple devices per contact

   132 votes

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   16 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Planned  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

   Stephen McFarland supported this idea  ·  Mar 10, 2025

4. Multi-Site Support

   298 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

5. Notify when device is back online

   309 votes

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   8 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

6. Ability to archive retired devices

   310 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Stephen McFarland supported this idea  ·  Mar 10, 2025

7. White label mobile app for your customers

   387 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

8. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

9. Need a report to tell me which devices for a customer are eligable for Windows 11

   412 votes

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   15 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Stephen McFarland supported this idea  ·  Mar 10, 2025

10. Live screenshot of device to see user activity

    422 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Stephen McFarland supported this idea  ·  Mar 10, 2025

11. Mobile App Improvements

    740 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Mar 10, 2025

12. Deleting comments

    37 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Mar 10, 2025

13. Free Dashboard Account

    942 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Mar 10, 2025

14. Revert Agent Name back to Device Name

    53 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Mar 10, 2025

15. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Mar 10, 2025

16. Dark Mode

    1,885 votes

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    117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Stephen McFarland supported this idea  ·  Mar 10, 2025

17. Ability for End User to Run Scripts from Helpdesk Agent

    40 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Apr 4, 2024

18. Asset Management: Mass import into Atera.

    40 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Apr 4, 2024

19. Agent Status

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Apr 4, 2024

20. registry

    8 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen McFarland supported this idea  ·  Apr 4, 2024