Settings and activity

60 results found

1. Add ability to remove technicians

   130 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

2. Hypervisor monitoring and management

   130 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

3. Add New Trigger - Custom Fields

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

4. Agent Health Report

   4 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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5. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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6. Mobile Number Shown Under Contact Details Under Tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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7. Alphabetized Folders under Devices

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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8. A means to handle separate locations

   28 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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9. Ticket Checklist

   313 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Désirée Mellen-Bard supported this idea  ·  Nov 19, 2021

10. Assign multiple technicians to a ticket

    410 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    An error occurred while saving the comment
    Désirée Mellen-Bard commented  ·  Nov 2, 2021  ·  Edit…  ·  Delete…

    As we grow, this is becoming a much more needed feature. We use the tickets to keep track of our projects and need to have multiple technicians see the tickets showing up in their views of things assigned to them. Our previous helpdesk had this feature, and it was utilized often.

    Save Submitting...
    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

11. Color-coded Scheduled tasks dashboard / Calendar

    39 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard shared this idea  ·  Sep 13, 2021

12. Filtering in Customer Dashboard

    10 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

13. Add the feature to move back to a previous page

    28 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

14. Remote Support from Linux

    149 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

15. Sonicwall integration

    52 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

16. Office 365 Integration

    1,589 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

17. Project Ticket

    246 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

18. Automation based on technician reply

    44 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

19. Webroot Deployment Automation

    31 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

20. Filter by OS Version

    17 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021