Settings and activity

63 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   187 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

2. Customize sent from address for emails

   62 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

3. Add ability to remove technicians

   129 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

4. Hypervisor monitoring and management

   128 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

5. Add New Trigger - Custom Fields

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

6. Agent Health Report

   4 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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7. Print a Ticket

   127 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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8. Mobile Number Shown Under Contact Details Under Tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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9. Alphabetized Folders under Devices

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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10. A means to handle separate locations

    27 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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11. Ticket Checklist

    302 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Désirée Mellen-Bard supported this idea  ·  Nov 19, 2021

12. Assign multiple technicians to a ticket

    405 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard commented  ·  Nov 2, 2021  ·  Edit…  ·  Delete…

    As we grow, this is becoming a much more needed feature. We use the tickets to keep track of our projects and need to have multiple technicians see the tickets showing up in their views of things assigned to them. Our previous helpdesk had this feature, and it was utilized often.

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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

13. calendar dashboard

    39 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard shared this idea  ·  Sep 13, 2021

14. Filtering in Customer Dashboard

    10 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

15. Add the feature to move back to a previous page

    28 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

16. PDF Preview Window

    163 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

17. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

18. Sonicwall integration

    51 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

19. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

20. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021