Settings and activity

62 results found

1. Customize sent from address for emails

   62 votes

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   8 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

2. Add ability to remove technicians

   127 votes

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   7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

3. Hypervisor monitoring and management

   127 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

4. Add New Trigger - Custom Fields

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Désirée Mellen-Bard supported this idea  ·  Apr 20, 2022

5. Agent Health Report

   4 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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6. Print a Ticket

   124 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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7. Mobile Number Shown Under Contact Details Under Tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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8. Alphabetized Folders under Devices

   6 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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9. A means to handle separate locations

   27 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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10. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Nov 19, 2021

11. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard commented  ·  Nov 2, 2021  ·  Edit…  ·  Delete…

    As we grow, this is becoming a much more needed feature. We use the tickets to keep track of our projects and need to have multiple technicians see the tickets showing up in their views of things assigned to them. Our previous helpdesk had this feature, and it was utilized often.

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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

12. calendar dashboard

    39 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard shared this idea  ·  Sep 13, 2021

13. Filtering in Customer Dashboard

    10 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

14. Add the feature to move back to a previous page

    28 votes

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    2 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

15. open an attachment rather than having to download each time.

    139 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

16. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

17. Sonicwall integration

    51 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

18. Office 365 Integration

    1,569 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

19. Project Ticket

    240 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021

20. Automation based on technician reply

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Désirée Mellen-Bard supported this idea  ·  Aug 25, 2021