← Got a new feature idea? Share it!

Settings and activity

74 results found

  1. Project Ticket

    232 votes
    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 

  2. Ability to deploy Helpdesk agent with specific parameter.

    9 votes
    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 

  3. "Work from Home" Simultaneous Dual-Monitor Support

    227 votes
    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  · 

  4. Allow multiple WFH users to remotely access a computer

    38 votes
    2 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Brad A supported this idea  · 

  5. Complex rules for alerts generation

    178 votes
    Under Review  ·  9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Brad A commented  · 

    Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:

    Customer; ABC Company
    Location: My Network Room
    Alert: Temp threshold exceeded

    Complex rules should be able to assign that ticket directly to ABC Company.
    Lots of other RMM have this ability so I feel its important for Atera to consider this

    Brad A supported this idea  · 

  6. Send system information with Helpdesk Agent support tickets

    268 votes
    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Brad A supported this idea  · 

  7. Revamped Helpdesk Agent

    339 votes
    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Brad A supported this idea  · 

  8. Documentation Management

    1,242 votes
    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
    How important is this to you?
    Brad A supported this idea  · 

  9. Office 365 Integration

    1,562 votes
    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Brad A supported this idea  · 

  10. Sophos Integration

    660 votes
    Under Review  ·  27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?

  11. SNMP: MIB import instead of manual OID typing

    1,021 votes
    22 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?

  12. White label mobile app for your customers

    384 votes
    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?

  13. Network Discovery: Security Audit

    963 votes
    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
    How important is this to you?

  14. Improved Customized Dashboard

    1,553 votes
    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
    How important is this to you?
1 2 4 Next →