Settings and activity

74 results found

1. Project Ticket

   244 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Sep 6, 2021

2. Ability to deploy Helpdesk agent with specific parameter.

   9 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Sep 6, 2021

3. "Work from Home" Simultaneous Dual-Monitor Support

   232 votes

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   14 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Brad A supported this idea  ·  Sep 6, 2021

4. Allow multiple WFH users to remotely access a computer

   38 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Sep 6, 2021

5. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   An error occurred while saving the comment
   Brad A commented  ·  Aug 17, 2021  ·  Edit…  ·  Delete…

   Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:

   Customer; ABC Company
   Location: My Network Room
   Alert: Temp threshold exceeded

   Complex rules should be able to assign that ticket directly to ABC Company.
   Lots of other RMM have this ability so I feel its important for Atera to consider this

   Save Submitting...
   Brad A supported this idea  ·  Aug 17, 2021

6. Send system information with Helpdesk Agent support tickets

   271 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Aug 17, 2021

7. Revamped Helpdesk Agent

   342 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Aug 17, 2021

8. Documentation Management

   1,252 votes

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   22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Aug 17, 2021

9. Office 365 Integration

   1,583 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Brad A supported this idea  ·  Aug 17, 2021

10. Sophos Integration

    663 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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11. SNMP: MIB import instead of manual OID typing

    1,032 votes

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    24 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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12. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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13. Network Discovery: Security Audit

    970 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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14. Improved Customized Dashboard

    1,563 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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