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  1. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Brad A supported this idea  · 

  2. Ability to deploy Helpdesk agent with specific parameter.

    9 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brad A supported this idea  · 

  3. "Work from Home" Simultaneous Dual-Monitor Support

    232 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Brad A supported this idea  · 

  4. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Brad A supported this idea  · 

  5. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brad A commented  · 

    Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:

    Customer; ABC Company
    Location: My Network Room
    Alert: Temp threshold exceeded

    Complex rules should be able to assign that ticket directly to ABC Company.
    Lots of other RMM have this ability so I feel its important for Atera to consider this

    Brad A supported this idea  · 

  6. Send system information with Helpdesk Agent support tickets

    269 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brad A supported this idea  · 

  7. Revamped Helpdesk Agent

    341 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brad A supported this idea  · 

  8. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Brad A supported this idea  · 

  9. Office 365 Integration

    1,579 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brad A supported this idea  · 

  10. Sophos Integration

    662 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  11. SNMP: MIB import instead of manual OID typing

    1,030 votes

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    23 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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  12. White label mobile app for your customers

    387 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  13. Network Discovery: Security Audit

    970 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  14. Improved Customized Dashboard

    1,562 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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