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71 results found

  1. Allow multiple WFH users to remotely access a computer

    38 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Brad A supported this idea  · 

  2. Complex rules for alerts generation

    179 votes

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    9 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Brad A commented  · 

    Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:

    Customer; ABC Company
    Location: My Network Room
    Alert: Temp threshold exceeded

    Complex rules should be able to assign that ticket directly to ABC Company.
    Lots of other RMM have this ability so I feel its important for Atera to consider this

    Brad A supported this idea  · 

  3. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brad A supported this idea  · 

  4. Revamped Helpdesk Agent

    345 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Brad A supported this idea  · 

  5. Documentation Management

    1,260 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Brad A supported this idea  · 

  6. Office 365 Integration

    1,590 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Brad A supported this idea  · 

  7. Sophos Integration

    668 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  8. SNMP: MIB import instead of manual OID typing

    1,039 votes

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    28 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  9. White label mobile app for your customers

    393 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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  10. Network Discovery: Security Audit

    976 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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  11. Improved Customized Dashboard

    1,572 votes

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    51 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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