Settings and activity
72 results found
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234 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Brad A
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38 votesBrad A
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179 votes
An error occurred while saving the comment Brad A
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272 votesBrad A
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344 votesBrad A
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1,258 votesBrad A
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1,589 votesBrad A
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667 votes
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1,039 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
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390 votes
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975 votes
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1,570 votes
Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:
Customer; ABC Company
Location: My Network Room
Alert: Temp threshold exceeded
Complex rules should be able to assign that ticket directly to ABC Company.
Lots of other RMM have this ability so I feel its important for Atera to consider this