Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:
Customer; ABC Company
Location: My Network Room
Alert: Temp threshold exceeded
Complex rules should be able to assign that ticket directly to ABC Company.
Lots of other RMM have this ability so I feel its important for Atera to consider this
Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:
Customer; ABC Company
Location: My Network Room
Alert: Temp threshold exceeded
Complex rules should be able to assign that ticket directly to ABC Company.
Lots of other RMM have this ability so I feel its important for Atera to consider this