Settings and activity
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241 votes
Brad A
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9 votesBrad A
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231 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
Brad A
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38 votesBrad A
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179 votes
An error occurred while saving the comment Brad A
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269 votesBrad A
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341 votesBrad A
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1,251 votesBrad A
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1,573 votesBrad A
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661 votes
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1,026 votes
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385 votes
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968 votes
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1,559 votes
Giving a use case scenario of this would be matching email alerts to specific customers to open tickets, such as environment monitoring. In our case, the emails are always sent from a generic email (which is the limited factor of the existing ticket system), but based on the contents of the email:
Customer; ABC Company
Location: My Network Room
Alert: Temp threshold exceeded
Complex rules should be able to assign that ticket directly to ABC Company.
Lots of other RMM have this ability so I feel its important for Atera to consider this