258 results found
-
Mark ticket as SPAM
Please add a button for tickets "Mark as Spam" when the ticket is open, also on the ticket list view under Status for a quick flag.
Sender e-mail addresses would be added to a blacklist, and tickets get either automatically deleted; or automatically flagged as status "Spam" which is a closed status.
2 votesHey all,
This is possible today, please follow the following article: https://support.atera.com/hc/en-us/articles/7059774105500-Managing-spam-tickets
Thanks
-
Translation in German for Ticket Fields
Hi, if possible it would be great if you consider the posibility to translate for the following Ticket options:
Ticket Statuses
Ticket Impact
Ticket Priority
Ticket Type
and so on.Cause our major customers field is placed in Germany and some have a great lag of understanding English!
If wanted we could even assist you in the translation.
Best regards
Andreas Rehfeld (IT Consulting Rehfeld)3 votesHey,
This is currently possible once you change the language settings in Atera (by going to your profile and changing the language).
The Status will also be translated as seen in the photo in our next release.
Best,
Yakov
-
Show "applied to" in threshold profiles
Currently, we can only see folders and customers which a threshold profile has been applied to.
When I look at the same on an automation profile, it even shows agents from folders.
Why does Atera not set it up the same way for both, threshold and automation profiles?3 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Add a filter for device type in the customer device view
in the device view/tab of the customer i only can filter for folders. but if you have a customer with lot's of devices of different type (pc agent, server agent, snmp, tcp, http, generic) it is a pain because you have to page turn to find the needed one.
if there would be a filter dropdown like you made it in the most upper global search which includes sothen a toggle for each type the see, then i could instantly filter for all e.g. "generic devices".
you sure know what i mean...23 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
This has been added to the new Site-> Devices page on the ITD product and will soon be enabled for the MSP product too :)
-
Time entry total
Post time entry total in ticket main body at glance without going to time entries.
8 votesHey,
The ticket timer shows the total time that was worked on the ticket (a sum of all time entries)
Best,
Yakov
-
Assign Automation Profile to Folder in the Automation Profile section on the folder tab
Currently, when you go to IT Patch and Automation, you click assign, and then there is a folder tab but says 'no folders available'. Support told me this is not available yet. Please make this available.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Helpdesk Client More Languages
Es wäre von Vorteil, wenn der Helpdesk Client nicht nur English wäre, sondern zum Beispiel auch auf Deutsch umstellbar wäre.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
-
Ability to merge or delete tickets on the mobile app
Ability to merge or delete tickets on the mobile app
20 votes -
Ticket Status of Scheduled
Since adding the ability of scheduling tickets on our calendar it would be nice to have a ticket status of scheduled.
19 votesHey,
This is possible, please follow this KB: https://support.atera.com/hc/en-us/articles/5518222322332-Custom-ticket-statuses
Yakov
-
Parlez-Vous Francais?
A French version of Atera
32 votes -
Shared Script Library
We've improved the scripting experience by adding a 'Clone' option within each script throughout Atera
32 votes -
Navigating between pages
UI: Too many page changes - When I'm working on a ticket it's challenging to go back and forth from the device and other tabs.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Check out the Tabs sections -
https://support.atera.com/hc/en-us/articles/9258656888732-The-Ticket-page
Best regards,
The Atera Team
-
Add device from the mobile app
Adding a new device while using the mobile app and being on site
17 votesWe are thrilled to announce that now you can add new agents from the mobile app. Thank you for your vote!
-
"Register ticket creation time"
Allow for this feature to be permanently deleted when creating new tickets.
12 votesHey all,
We're happy to let you know you can now disable the timer to register the ticket creation time, by default.
This can be configured from Admin > Settings > Tickets.
Thank you for helping us make Atera better!
-
Mobile App Filter Tickets By Assignee
Simple changes in the app such as being able to filter tickets by assignee would make a huge difference.
4 votes -
Unable to select and copy user's name from under Requester Info section of ticket
Need to open the contact, then select and copy "First Name John Last Name Smith" then paste that then format then copy "John Smith".
I should be able to select and copy the ticket requestor name from the ticket as "John Smith" in one go, but also be able to do the same from an Atera user contact page.
1 voteHey Denis,
Thanks for suggesting!
I believe we already support this.
If you right-click John Smith and click copy you should be able to copy the entire name without having to go inside the contact page.
Attached is a screenshot.
Hope this helps!
Yakov
-
Turn off AI auto tags
The option to turn off AI auto tagging and only have custom tags
2 votesHey,
This is currently possible by heading into Admin > Settings > Tickets and cancelling the AI auto tags.
Best,
-
Ability to add comment through API
There is a GET method to get all comments. Is it possible to have an API to create a comment?
11 votesHey all,
Happy to let you know we've release the option to add comments via API.
You can now post comments on behalf of end-users and technicians, and add internal notes.
Please see our documentation for reference: https://app.atera.com/apidocs#/
Best,
Yakov
-
Splashtop settings in atera UI
It would be nice to be able set splashtop settings in atera UI. Like if users are asked for permission when technician connects etc. Currently it's done by script. Why not checkbox under customer or device view. Also nice would be if those seen in device agent view
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
-
Manual Assets
It would be good to allow the creation of 'manual assets', eg. printers, IP CCTV, switches, WAP's, and other devices that don't necessarily have an agent installed, but enough information manually entered to negate the need for things like IT Glue, SI Portal, or Hudu. Would gladly pay extra if it met my needs. Of course the mobile app would need to access this information too (IP's, passwords, documentation etc).
1 vote
- Don't see your idea?