235 results found
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Simultaneous remote sessions on same target computer
The Splashtop remote access agent should allow more than one remote session on a customer computer at a time. For instance, there are times when one of our staff needs assistance during a remote session with a client. It would be nice if two of our support agents could both be in a remote session simultaneously.
98 votesHey everybody,
We have introduced the ability to have simultaneous remote sessions on the same computer using our integration with AnyDesk!
The integration comes free of charge for our Growth and Power users.
For the larger teams out there, you will be able to work together and help each other troubleshoot as you're assisting clients.
Also, under Admin > Settings > Remote access, you can choose AnyDesk as your default remote connection tool, ensuring it is installed across all of your network and newly added agents.
Hope you enjoy these new capabilities!
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Bit Locker discovery
It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.
88 votesHey everybody, We're happy to announce we've released your feature request and now you can see the Bitlocker status in the Atera agent console. Furthermore, the Bitlocker recovery key will be stored in the Atera agent console. Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Add Ticketing to Mobile App
What ticketing features would you like to see in the Atera Mobile App?
88 votes -
Increase the number of Chocolatey applications for which patches are installed
Patches are currently only installed for a lvery imited number of Chocolatey applications.
Please apply the patches to all installed Chocolatey applications.84 votesHi all, Software patching applies to all software installed through Chocolatey, plus a list of default software that will be installed regardless of it's installation method. You can view more information here: https://support.atera.com/hc/en-us/articles/360015462840-Automate-software-patching-via-chocolatey-and-homebrew- If you have any additional feedback, please let us know.
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Canned Alert Types
We're consider adding the following canned alerts types:
•Blue screen of death
•Site is down
•Application crashesThe sky's the limit here. What types of alerts would you like to see?
82 votes -
Add the date an asset was added to atera to the devices information screen
A simple request, please show the date an asset was first added to atera on the devices information screen
80 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Customized Mac agent installer
Improving the Mac agent installer, with a simple option for customizing the installer per customer.
80 votes -
Add Bitlocker recovery key to Device Details
Need the ability to either create custom fields that can be used in scripts that can store data. For instance a field that can store the devices's bitlocker recovery key that microsoft automatically enables on devices linked to microsoft accounts.
79 votesHey everybody,
We're happy to announce we've released your feature request and now you can see the Bitlocker status in the Atera agent console. Furthermore, the Bitlocker recovery key will be stored in the Atera agent console.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Pending Reboot Alert
Create an Alert when a computer has a pending reboot, such as from Windows updates. Often users will postpone reboots for days, which is not good. In the Bitdefender console we can see when reboots are needed for Bitdefender updates, but an alert for general pending reboots would really help.
79 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and will be released in the upcoming version!
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Bitdefender Integration
An integration with Bitdefender, a global leader in cyber-security
79 votes -
Ability to forward or change "To" recipient in emails.
Currently the only way to forward is to add the forwarding recipient to the CC field, where the original recipient receives the email.
When escalating to third parties etc this is sometimes not practical.
The ability to change this would be very useful.76 votesHey everybody,
The ability to forward or change the "To" field in tickets exists in the system.
You can do so by clicking the little pencil next to the requester panel (see screenshot).
By changing the contact for the ticket, if you send a public reply, for ex. to a 3rd party, they will receive the ticket history as well.
Hope this helps!
Yakov
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I want to inform the user that they need to reboot after patch installed.
I want to inform the user that they need to reboot their computer after patches has been installed. I do not want to force reboot. We have many user who would loose work if a forced reboot was used.
75 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can check out the Windows Updates restarts options in this knowledge base article: https://support.atera.com/hc/en-us/articles/5499183257884-Configuration-policies#Availableconfigurations
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Retain login session on App
The app constantly logs out and doesn't retain a login session.
It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)
72 votes -
Azure AD Group Sync
I love the fact that you have the Azure AD integration started and we would love to see you expand on that idea with Azure AD Group Sync capability. Thank you for all of your hard work and effort with Atera!
71 votesHey all,
We're thrilled to announce we've added additional filtering to our Azure AD sync capability.
You will now be able to sync based on Groups and User Types (Members/Guests).
This will allow you to have a more focused and relevant importing process, saving you from importing irrelevant contacts from your instance.
You can read more about the new functionality here: https://support.atera.com/hc/en-us/articles/4409774509714-Azure-AD-Integration
Be sure to reach out to our support team for more inquiries.
We hope you enjoy this new release!
Yakov
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Integrate AI into Knowledge Base
It would be helpful if AI were integrated into Settings/Knowledge Base it assist in writing out a knowledge base.
Use our own natural language and it would generate a KB we could work from and tweek for the end user to use.66 votesHey all,
I am happy to let you know we've added the option to generate KB articles from tickets using AI.
This allows you an easy way to document knowledge in the organization and share it will both technicians and end-users.
The feature works best when documenting a "resolution" on the ticket (our AI model will better understand the neccessary steps for resolution out of the ticket context).
Down the line, the Knowledge base will be connected to our AI suggestions and will be used to feed your private Atera instance with your unique organizational knowledge, so this could be a great point to start documenting.
To read more about the feature feel free to check this support article: https://support.atera.com/hc/en-us/articles/12955402321564-Ticket-resolutions#CreateanAI-generatedknowledgebasearticle
We hope you enjoy this new addition!
Yakov
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Alert Monitoring Overhaul
Enhanced reliability: Eliminate false alerts
Quicker receipt of first alert: Reduce time from a few minutes to a few seconds of the threshold breach.
64 votes -
Search the Device list
We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.
62 votes -
Ability to filter devices with pending reboot
Add more filter options. For example a filter for devices with pending reboot.
61 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Please switch over to out new and improved Devices page to use this filter.
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Improved QuickBooks Integration
What would your perfect QB integration look like?
What can we add here or improve upon?
58 votes -
Hide Excluded patches when counting available updates
Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.
57 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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