259 results found
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3 votes
We are delighted to inform you that the mobile app now offers to change the ticket title!
Thank you for your vote.
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Search for Keywords from within the ticket
Ability to search a keyword from a ticket. Right now we can only search from ticket title; need from the content of the ticket (emails, internal notes)
14 votesHey,
This is possible, I am attaching a screenshot for your convenience.
Best,
Yakov
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Clone Automation Profile
The ability to clone automation profiles.
21 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Adding time entries through the mobile app
Currently - you can have the time auto start when you open a ticket or have it on manual mode.
We would like the option to add time entries without using the timer when onsite28 votes -
Bit Locker discovery
It would be good if the Agent could discover if Bit Locker is activated and possibly store the encryption key for Administrator safe keeping.
88 votesHey everybody, We're happy to announce we've released your feature request and now you can see the Bitlocker status in the Atera agent console. Furthermore, the Bitlocker recovery key will be stored in the Atera agent console. Thank you for bringing this request to our attention, hope this makes your day to day easier!
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Alert based on script output (monitoring scripts)
It would be very useful to trigger an alert after running a PowerShell script automatically so that you can check a lot more with alerts
The reception and display of alarms in real time (monitor) is fundamental in the management of the systems and in the optimization of interventions.
The control elements on the systems are many and different between the different realities (services, backup, antivirus, modifications, etc.).
It would be useful to be able to insert scripts to be used as a monitor in continuous operation The script must allow to trigger an alarm with a settable severity, perhaps…25 votes -
Notes field for devices.
Notes field for devices.
5 votes -
Customer portal translations
It would be nice to have customer portal in other languages (in my case Czech). Now it's unusable for most of my clients and therefore whole ticket system is unusable for me. I can help with translation.
6 votesHey Petr,
I will reach out to you personally via email to take care of this as soon as possible.
If there is anyone else who would like another language on the customer portal and is willing to help with the translation process, please reach out to me directly at Yakov@atera.com
Thank you for raising the request.
All the best,
Yakov
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Prevent users from disabling Atera and Splashtop
We have a few users that are disabling or uninstalling Atera and Splashtop services.
Do you have a script that will prevent them from doing this?
Or at least password protection to prevent disable or uninstall.53 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
We have implemented a mechanism to prevent the Atera agent from being uninstalled by end users. Please refer to the "uninstall prevention" section under the knowledge base article:
https://support.atera.com/hc/en-us/articles/360015643914-Install-an-agent#Windowsagent
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use ticket automation rules to assign company
It would be helpful if a ticket / new contact could be assigned to a company via automation rules based on the email sender's domain rather than assigning them to 'Unassigned' customer and having their tickets be inaccessible to the end-client's techs.
4 votesThe ability to assign new tickets and contacts to a company or customer based on email domains exists.
You can do so from the customer page, please see the attached screenshot.
Yakov
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Splashtop settings in atera UI
It would be nice to be able set splashtop settings in atera UI. Like if users are asked for permission when technician connects etc. Currently it's done by script. Why not checkbox under customer or device view. Also nice would be if those seen in device agent view
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Adding the custom fields into the Auditor Report
We have added custom field like Warranty Expiry Date, Leasing Agreement No and Leasing Due Date. It will be good to have the data of these custom fields to be included in the Auditor Report when we extract them into Excel. It will be very helpful to keep track the warranty status and leasing status of the workstation fleets. Thank you
26 votesHey everybody,
We're happy to announce we've released your feature request and now you will be able to see custom fields in the Auditor Report.
In addition, the custom fields will be presented in the Auditor report exported PDF or Excel files.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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notes
It would be helpful, beeing able to write own notes to a device. Having some fields we can name ourselfs. eg Warrantie End, When bought, where bougt, several fields with free text. Not a attachend file, which i even cannot see that is one there in the device oerview
2 votes -
Splashtop connection password
My customers are extremely privacy-conscious, an acceptance password for Splashtop to confirm the connection would help a lot. Just connecting to the machine is causing some problems.
39 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Recurring Tickets
Ability to recur tickets on daily, weekly, monthly, annual basis
2 votesHey,
This is possible: https://support.atera.com/hc/en-us/articles/360015669280-Schedule-a-ticket
Thanks
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3rd party version report vs curent version
Would be nice to have a report that list installed version of a 3rd party software and compare it to choco database to let us know with is outdated. Defender for endpoint is doing this and it is very useful .
11 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
This report exists under the Software Inventory preset in the Advanced Reports, let us know what you think!
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Add a resolution field to the ticket
When closing the ticket - it throws up a box where you can enter the fix/resolution for the ticket. Perhaps add tagging options to make it searchable. This would be helpful for tickets with long threads of communication between the user and technician and simplify finding the resolution for an issue.
25 votesHey all,
Happy to annouce that we've added the ability to add resolutions to tickets!
This will help you in visibility when going back to tickets you've worked on in the past, and will also be tied to an so-to-be released development that helps with the creation of KB articles from tickets.
You can read more about the feature here: https://support.atera.com/hc/en-us/articles/12955402321564-Ticket-resolutions
Hope you enjoy this new improvement,
Yakov
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Ability to 'nickname' PC's
Customer has many computers with generic names - would be nice to have a field in the device that can be searched to find 'Jennifer' for example or even to add asset tag information.
2 votes -
Schedule Agent Reboot \ Shutdown \ Loggoff
Schedule a one time reboot, shutdown or logoff.
At the moment we can only run these commands immediately. It would be great if we can schedule a one-time event without having to create an IT Automation schedule.
585 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more in our knowledge base: https://support.atera.com/hc/en-us/articles/215284908-Log-out-restart-and-shut-down-devices#Scheduleshutdownactions
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Better Scripting Interface
In other RMM tools I've used in the past, quite often their scripting interface has language checks, colouring, formatting checks, etc. Atera's scripting interface looks like a Notepad document.
It would be a really nice quality of life feature to improve the feel of the scripting interface :)
26 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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