235 results found
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Ability to forward or change "To" recipient in emails.
Currently the only way to forward is to add the forwarding recipient to the CC field, where the original recipient receives the email.
When escalating to third parties etc this is sometimes not practical.
The ability to change this would be very useful.76 votesHey everybody,
The ability to forward or change the "To" field in tickets exists in the system.
You can do so by clicking the little pencil next to the requester panel (see screenshot).
By changing the contact for the ticket, if you send a public reply, for ex. to a 3rd party, they will receive the ticket history as well.
Hope this helps!
Yakov
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Sharing Custom Views / Queues
To be able to share custom views in the tickets and devices sections to specific technicians in your organization and to all techs as well.
38 votesHey all,
I'm very happy to announce we have released the ability to create Shared Views/ Queues on both the tickets and devices pages!
This will allow admins to curate views for all the engineers on the team to look at and work together.
To do so, you will simply have to choose the view type (Shared / Private) when creating it from the filters pane, I'm also attaching a screenshot here.
We're happy to be expanding our support for collaboration on larger teams - together with our recent release of the "On this ticket" feature and support for internal communication on tickets.
Hope you enjoy this new release,
Yakov
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Hide Excluded patches when counting available updates
Being able to remove a patch in its entirety from the patch management, instead of it being marked as "Excluded". Not show computers with excluded patches as computers with missing patches in reports or in the agent status.
57 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Network Discovery: Remotely Deploy and Install Multiple agents
Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once
Add SNMP devices
103 votes -
Allow acces To Stored Passwords
Access To Customer Stored Passwords from Atera Mobile APP.
9 votes -
Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
ability to schedule a one time reboot on a server after hours
ability to schedule a one time reboot on a server after hours
17 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
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Automate AD sync with Atera
I feel it would be very handy if AD sync with Atera could be automated to sync at midnight every night rather than having to do it manually
3 votesHey,
We have released an automated sync with AzureAD as part of our Enterprise and Superpower packages.
The sync is ongoing and performed every 12 hours, ensuring no manual action is needed on your end.
Of course, your sync settings (such as group and user settings filtering) are saved for the syncing of each instance.
You can read more about the functionality here: https://support.atera.com/hc/en-us/articles/7567690459804
If you're interested in looking at the different plans Atera offers, feel free to look at our pricing page
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Search the Device list
We need to be able to search the device list. It's not in any sort of logical order, and we can't sort by/filter anything. A basic machine name search would be really useful.
62 votes -
Add Ticketing to Mobile App
What ticketing features would you like to see in the Atera Mobile App?
88 votes -
Mobile App search capabilities
More searching capabilities on the mobile app:
device name, contact, ticket number or title3 votes -
Adding time entries through the mobile app
Currently - you can have the time auto start when you open a ticket or have it on manual mode.
We would like the option to add time entries without using the timer when onsite28 votes -
Alert based on script output (monitoring scripts)
It would be very useful to trigger an alert after running a PowerShell script automatically so that you can check a lot more with alerts
The reception and display of alarms in real time (monitor) is fundamental in the management of the systems and in the optimization of interventions.
The control elements on the systems are many and different between the different realities (services, backup, antivirus, modifications, etc.).
It would be useful to be able to insert scripts to be used as a monitor in continuous operation The script must allow to trigger an alarm with a settable severity, perhaps…25 votes -
Ability to access passwords section for each client
On mobile app it would be very useful to access the password section for each customer. Currently have to use web based version on phone which is not ideal.
56 votes -
new ticket alert via email
When an end user opens a ticket and when it shows in the tickets on the dashboard, we the technician should receive an alert or email.
Right now, we have to keep checking to see if a new ticket is opened. Please make it so we are alerted when a new client ticket arrives.1 voteHey,
This is avalibale via our ticket automation rules!
Please check out this KB: https://support.atera.com/hc/en-us/articles/217533918-Set-Up-Commonly-Used-Ticket-Automation-Rules#h_01F23JP9DWJBHVV0NJCQVPCRPC
If you need further assistance please reach out to our support team via email (support@atera.com) or live chat.
Hope this helps!
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Set tickets that are being replied to after being Closed to Reopened status
When a customer replies to a closed ticket the ticket then reopens and the Ticket Status is marked as Open. Would like a Ticket Automation Rule that will set tickets that are being replied to after being Closed to a Reopened status. We can then set up another rule to email the Technician the ticket was reopened. This will also be easier for us to track how many tickets have been reopened.
1 voteHey Bill,
Today, there already exists an automation rule to reopen the ticket (feel free to look at it under Admin > Ticket Automation Rules).
You can simply add another action to that rule to email the technician (action -> send email to technician) and attach an email template you've created.
I'll attach 2 relevant KBs but feel free to reach out to our support team via email or live chat if we can further help out!
https://support.atera.com/hc/en-us/articles/217598427-Create-Email-Templates-
https://support.atera.com/hc/en-us/articles/360018434920-Ticket-Automation-Rules
Hope this helps!
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Canned Alert Types
We're consider adding the following canned alerts types:
•Blue screen of death
•Site is down
•Application crashesThe sky's the limit here. What types of alerts would you like to see?
82 votes -
Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here: https://support.atera.com/hc/en-us/articles/5666497171612
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Customized Mac agent installer
Improving the Mac agent installer, with a simple option for customizing the installer per customer.
80 votes -
Bitdefender Integration
An integration with Bitdefender, a global leader in cyber-security
79 votes
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