Ideas and Feedback

Ideas and Feedback

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  1. The app constantly logs out and doesn't retain a login session.

    It would be great to not have to constantly login on the app (maybe couple with faceID for iPhones?)

    48 votes

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    6 comments  ·  Mobile App  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  2. To see a clients activity for when they connect and disconnect from the assigned device. Ideally the users name, date and time.

    33 votes

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    1 comment  ·  Work From Home  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  3. Select a single, multiple or all of the devices which the agent isn't installed on, and deploy and install them at once ( windows PC and Servers discovered)

    23 votes

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    3 comments  ·  Network Discovery  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ll update you

    once it

    s been implemented and released!

  4. As we are using patch management, We need to send a notification to end users before restart, So they can save all the work that they are doing or patch & reset immediately

    31 votes

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    6 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  5. Would like the ability for users to delay reboot or have some control that they can adjust or delay a reboot. That is so if they are in a video meeting or etc it just doesn't reboot

    7 votes

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    2 comments  ·  IT Automation and Patch Management  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your Patch Management request.


    Soon you’ll be able to schedule a PC reboot through a local reboot policy. This will make the deployment of updates more efficient and help minimize customer interruptions.


    Stay tuned for our Release Notifications

  6. Patches are currently only installed for a lvery imited number of Chocolatey applications.
    Please apply the patches to all installed Chocolatey applications.

    32 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  7. The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.

    Reporting should be of top priority as this is what customers see. The following report will be as an advantage

    Total tickets for a customer per day and week and month
    This must include time of tickets created and resolved

    The report should contaion the resolution of said tickets

    This is just one of the reports. We are considering moving as this has become a function our clients want!

    11 votes

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    1 comment  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  8. In order to create a list of PCs to be replaced, having the date of the bios greatly helps

    15 votes

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    8 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The
    feature you requested is currently being
    considered for development. Please be patient
    as the process can take a while or even stall to
    make way for other features. We’ll update you
    once it’s been implemented and released!

  9. The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.

    3 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  10. Customize Dashboard and Reports

    4 votes

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    0 comments  ·  Reports  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.


    We are planning to embed Looker by Google, the industry leading tool for report generation. With this enhancement, a new set of reports will be made available to view on our Growth and Power tiers.  Users on our Power tier will be able to create their own custom reports to display the information they need to make data-driven decisions, every time.


    Stay tuned for our Product Release notifications

  11. I would like to request more payment type for Atera Subscription which will be allowed to pay by transfer etc. due to there is no credit card for our company

    13 votes

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    1 comment  ·  Billing  ·  Flag idea as inappropriate…  ·  Admin →

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    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

  12. Integration with more antivirus solutions, Eset for example.

    4 votes

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    0 comments  ·  3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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  13. Allow for this feature to be permanently deleted when creating new tickets.

    7 votes

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    5 comments  ·  Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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