75 results found
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shortcut
Customize the default shortcut Ctrl + F12 to post a ticket
1 vote -
OS Notifications from Chat
I would like to start using the Helpdesk Agent chat function but am hindered by its limited ability to notify me of chat requests. Notifications only appear on the Atera portal page. So, if I am not looking at that page (which is most of the time) I will not be aware of the request and then end up having a customer who is annoyed by my lack of response. Having chat notifications pushed from the browser to the OS would solve this problem.
1 vote -
Add the ability to see if the User's Helpdesk Agent is "Enabled" or not
Since the default is disabled, there should be a way to see if it is enabled in the GUI without having to use a script or something of the like.
Or have a global setting to "Enable" it by default so that you don't have to configure each machine.
1 vote -
Creation of a ticket each time a computer is shut down from the helpdesk
It would be good if a ticket were created automatically each time a computer was requested to be shut down, from the helpdesk.
This would allow for a more detailed history of actions on each computer.1 vote -
Prevent / lock HelpDesk Agent so user cannot exit the app intentionally.
It's too easy for a user to exit the HelpDesk Agent. We would like the ability to "lock" the app. Have a setting in Atera/Customer, that would either grey out the word Exit, or if they clicked it a message would pop-up saying, this feature has been disabled by your administrator.
1 vote -
1 vote
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check windows event log
Is there a way to check the Windows event log and notify us if a defined event is logged?
example: notify us if a computer crashes with a bluescreen or if there is a bad sector in the drive
1 vote -
live chat
issues to run the Atera msi install for device CSI-BNE-WIFI
1 vote -
Disable the chat for multiple devices
Disable the chat for multiple devices
1 vote -
popup telemaintenance
Hello, it would be necessary to provide for the permanent display of a message when an agent is connected to the client's computer via Splashtop. A popup appears for 2-3 seconds and disappears. We have negative feedback from customers and as a service company it gives a bad image and with regard to the GDPR and privacy regulations we have obligations to inform the customer that his position is taken by an agent of remote maintenance.
Thank you in advance for this novelty which I have no doubt will appear very quickly.
1 vote -
TeamViewer installation as splashtop
We use TeamViewer as a support tool.
It would be nice to have the same operation as the Splashtop module.
What do you mean?
If the client machine does not have the software to install then it installs it silently.1 vote -
Inform the end user when the chat has been properly set up on their end
Live chat: we’ve tested it and made sure that it worked. It is difficult to set up for first time user. The activation doesn’t tell you that it’s activated. When they copy and paste it and click on “confirm”, the window doesn’t go away and it doesn’t say that it says its registered. They have to close the window themselves and they don’t know that it’s working. It is confusing.
1 vote -
Having a report of all customers about how many licences of work from home and to which agent they're applied to
To get a report of the helpdesk agent to see if it's already active or not.
1 vote -
chat
Traduire le module de chat en français !
Lorsque le technicien lance la demande chat, elle apparait à l'écran du client en anglais "WOULD LIKE TO CHAT".. Certains clients ne sont pas à l'aise avec ça et pourraient mal interpréter la demande.
Il y a une ligne à traduire et 2 boutons, ça doit aller vite1 vote -
Helpdesk Agent Icon for specific users
We have staff and student users and would like to make the helpdesk agent icon only available for staff. At present we can only toggle the agent icon on/off at device level. It would be great if we could specify the agent icon by GPO, targetting specific users.
1 vote
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