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689 results found

  1. Default spacing should be zero

    1 vote

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  2. Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.

    Have the name of the submitter at the top of the ticket when viewing and put the time spent on the ticket in the list view.

    1 vote

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  3. The AutoScroll feature of the new UI is broken with high resolutions.

    With the new UI if your resolution allows you to see all 20 items (Tickets, Customers, Devices etc) the scroll bars do not load which results in the 'Auto Scroll' to load the next set of 20 not being available and the only way to fix it is to shrink the window or adjust the Zoom.

    1 vote

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  4. No CC on Tickets created in Portal

    Guys how can an RMM this advance "NOT" have the simple ability to CC other user when creating a ticket in the portal??? this is basic stuff Why should anyone one have to ask for this? Atera is head and shoulders above the others but the guys over at Ninja are poking fun at you for this.

    Very embarrassing!

    Please fix ASAP it's not hard!

    1 vote

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  5. Linkable Images

    Allow users to create linkable images like Facebook, LinkedIn, or Twitter.

    1 vote

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  6. Quick replies per Customer

    I would like to have quick replies per customer and one category that all can see.

    When a ticket arrives we would like to only see the general quick reply’s for all customers and all the specific reply’s I made for that customer.

    1 vote

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    1 comment  ·  Tickets  ·  Admin →
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  7. An alert in the ticket if someone in the chain removes CC in users

    If we have a ticket with 10 people CC, It would be externally helpful if when someone in that chain replays without CC in everyone that an icon appears on the replay or if the replay is a different colour

    1 vote

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  8. BUG - Ticket disapear when the contact affected is suppress

    BUG - Ticket disapear when the contact affected is suppress

    1 vote

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  9. Start timer billable witch checkbox

    Add checkbox to start timer billable or not directly from the interface without to have to edit it in the popup edit time entry.

    1 vote

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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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