Settings and activity
137 results found
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978 votes
Zachary
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1,574 votes
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1,648 votes
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2,317 votes
Hi,
Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.
We continuously review user feedback to inform our development priorities, so your idea remains on our radar.
Best regards,
The Atera Team
Zachary
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7 votes
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4 votes
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215 votes
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Zachary
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2 votes
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12 votes
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42 votes
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41 votes
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41 votes
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43 votes
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156 votes
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56 votes
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61 votes
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92 votes
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134 votes
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172 votes
Zachary
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Ability to add time aganst a ticket if conditions are met, and have the ticket marked at resolved if the issue is resolved.
An example is, if a ticket gets opened for CPU usage on a device, then 15 minutes later it resolved itself, the ticket the system opened should be marked resolved.
If a remediation script was run and the service was resolved, I should be able to add 15-30 minutes to the ticket with pre-filled information then close resolve the ticket