Settings and activity

28 results found

1. export tickets specifically with comments left alongside ratings

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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   Eilisha Ward shared this idea  ·  Apr 10, 2024

2. Alert when agent uninstalled

   1,487 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

3. Alerts for new software installation

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

4. Software install/uninstall email alert

   41 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

5. Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

6. Simple Device Availability View

   6 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

7. Wifi Management

   15 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

8. Mobile Device Management

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   Eilisha Ward supported this idea  ·  Feb 13, 2024

9. Revamped Helpdesk Agent

   342 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

10. Helpdesk agent install automatically when Atera agent gets installed

    43 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

11. Fix Chat

    13 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

12. Option to Add Splashtop time Session to Time Entries Tickets

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

13. Sound and Notification for Replies

    20 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

14. Technician Out of Office

    32 votes

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

15. Add ability to remove technicians

    130 votes

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

16. Notification to customer/client about ongoing connection

    60 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

17. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

18. Email technician when they have been @ tagged on an internal note of a ticket

    330 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

19. hide things not in my subscription

    15 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

20. Desktop notifications

    99 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024