Settings and activity

29 results found

1. export tickets specifically with comments left alongside ratings

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Edit…  ·  Delete…  ·  Admin →
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   Eilisha Ward shared this idea  ·  Apr 10, 2024

2. Alert when agent uninstalled

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

3. Alerts for new software installation

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

4. Software install/uninstall email alert

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

5. Float Icon for Atera - readily available upfront to all customers. Easy Access when needed to raise a ticket.

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

6. Simple Device Availability View

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

7. Wifi Management

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

8. Mobile Device Management

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

9. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Eilisha Ward supported this idea  ·  Feb 13, 2024

10. Helpdesk agent install automatically when Atera agent gets installed

    41 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

11. Fix Chat

    12 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

12. Option to Add Splashtop time Session to Time Entries Tickets

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

13. Sound and Notification for Replies

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

14. Ticket queues / Technician groups

    56 votes

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    13 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Planned  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    
    

    After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues

    
    

    The new module allows:

    
    

    • Creating technician groups for better team organization
    • Assigning tickets to groups for efficient workflow
    • Filtering and creating custom ticket queues to manage priorities in the tickets list
    • New ticket automation rules improvement with new triggers, conditions, and actions

    
    

    Some use cases for this new feature are:

    1. Auto-assigning tickets to queues based on conditions
    2. Notifying admins on escalations
    3. Round-robin ticket distribution between group members

    
    

    We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!

    
    

    Yakov

    Eilisha Ward supported this idea  ·  Feb 13, 2024

15. Technician Out of Office

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    5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

16. Add ability to remove technicians

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    7 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

17. Splashtop connection banner

    19 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Eilisha Ward supported this idea  ·  Feb 13, 2024

18. Activity Status "Awaiting on customer reply" should stop the SLA as well

    104 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

19. Email technician when they have been @ tagged on an internal note of a ticket

    323 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024

20. hide things not in my subscription

    15 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Eilisha Ward supported this idea  ·  Feb 13, 2024