Settings and activity

104 results found

1. Schedule existing tickets

   200 votes

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   25 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023
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   Tegel - technischer Support commented  ·  Oct 19, 2022  ·  Edit…  ·  Delete…

   My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

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2. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

3. Automatically close Alert tickets when resolved

   215 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

4. Edit Ticket Notes

   298 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

6. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

7. Teams plugin for customers or engineers to create tickets

   16 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

8. Add custom statuses to default ticket view under customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

9. Ticket Statuses Default to have the Custom Statuses

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

10. Customer Contact

    81 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

11. documentation

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

12. Integration of customers IT technicians

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

13. customers > tickets > default status selection customization

    8 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Nov 6, 2023  ·  Edit…  ·  Delete…

    This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.

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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

14. Multi-Site Support

    413 votes

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    35 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

15. Integration with UniFi Cloud

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

16. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

17. Ubiquiti Integration

    966 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

18. Filtered Timesheet Reports based on Custom Field Values

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 28, 2022

19. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022

20. Custom Ticket Activity Status

    46 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022