Settings and activity

108 results found

1. Schedule existing tickets

   176 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023
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   Tegel - technischer Support commented  ·  Oct 19, 2022  ·  Edit…  ·  Delete…

   My workaround for that problem on the first day using Atera was simply creating the status "Scheduled" and excluding it from some of my custom filters AND adding the scheduled date in ISO format at the beginning of the ticket title, e.g. "2022-10-15 Server maintenance". When creating a filter just for the status "Scheduled", you can select specific dates with the search field and priorize by sorting the title.

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2. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

3. Automatically close Alert tickets when resolved

   209 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

4. Print a Ticket

   128 votes

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   9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

5. Edit Ticket Notes

   250 votes

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   26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

6. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

7. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

8. Teams plugin for customers or engineers to create tickets

   15 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

9. Add custom statuses to default ticket view under customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

10. Ticket Statuses Default to have the Custom Statuses

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

11. Customer Contact

    77 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

12. documentation

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

13. Integration of customers IT technicians

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

14. Allow multiple reply emails from Atera

    79 votes

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    17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Pubic Roadmap.

    Best regards,

    The Atera Team

    
    

    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

15. customers > tickets > default status selection customization

    8 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Nov 6, 2023  ·  Edit…  ·  Delete…

    This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.

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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

16. The ability to have several sites for one customer

    107 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

17. Integration with UniFi Cloud

    997 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

18. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

19. Ubiquiti Integration

    954 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

20. Filtered Timesheet Reports based on Custom Field Values

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 28, 2022