Settings and activity

103 results found

1. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

2. Automatically close Alert tickets when resolved

   217 votes

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   17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

3. Edit Ticket Notes

   304 votes

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   43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

5. Default Number of tickets displayed

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

6. Teams plugin for customers or engineers to create tickets

   16 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

7. Add custom statuses to default ticket view under customer

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

8. Ticket Statuses Default to have the Custom Statuses

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

9. Customer Contact

   81 votes

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   6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 6, 2023

10. documentation

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

11. Integration of customers IT technicians

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

12. customers > tickets > default status selection customization

    8 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Nov 6, 2023  ·  Edit…  ·  Delete…

    This is really annoying ! I am wondering why this suggestion is not supported by hundreds of users.

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    Tegel - technischer Support supported this idea  ·  Nov 6, 2023

13. Multi-Site Support

    413 votes

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    36 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

14. Integration with UniFi Cloud

    1,008 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

15. Allow for customization of columns on ticketing screen

    357 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

16. Ubiquiti Integration

    967 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Tegel - technischer Support supported this idea  ·  Nov 5, 2023

17. Filtered Timesheet Reports based on Custom Field Values

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Nov 28, 2022

18. Enable HTML Editor In the Quick Reply Templates

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022

19. Custom Ticket Activity Status

    46 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022

20. Improve adding Manual Time Entries

    227 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022