Settings and activity

121 results found

1. The ability to have several sites for one customer

   106 votes

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   8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 5, 2023

2. Integration with UniFi Cloud

   979 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 5, 2023

3. Allow for customization of columns on ticketing screen

   338 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 5, 2023

4. Ubiquiti Integration

   928 votes

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   8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 5, 2023

5. Filtered Timesheet Reports based on Custom Field Values

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Nov 28, 2022

6. Enable HTML Editor In the Quick Reply Templates

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Oct 19, 2022

7. Custom Ticket Activity Status

   36 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Oct 19, 2022

8. "Warning" when resolving a ticket without adding time entry

   136 votes

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   11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Oct 19, 2022

9. Project Ticket

   240 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Oct 19, 2022

10. Ticket Checklist

    299 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 19, 2022

11. Ticket Rounding - 5 minutes | 10 minutes

    21 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Oct 18, 2022  ·  Edit…  ·  Delete…

    6 min is most important for us. The best thing would be a custom field to enter the rounding threshold in minutes instead of a dropdown menu.

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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

12. Creating a custom feature to set time round in ticket, so we could set to 5 or 10 or 20 minutes instead of quarter or half or full hour

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

13. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

14. Rounding first 30 mins on ticket

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

15. Rounding to the tenth of an hour

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

16. Allow Snippets in Emails for Custom Ticket Fields

    14 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Oct 18, 2022  ·  Edit…  ·  Delete…

    Please enable ALL database fields to be used in Email templates AND quick reply templates instead of a limited amount of snippets

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    Tegel - technischer Support supported this idea  ·  Sep 6, 2022

17. Add 'last technician note' as a snippet for email templates

    26 votes

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    10 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

18. Customize Snippet

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

19. More Snippets

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022

20. customise message sent after customer signs.

    7 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Tegel - technischer Support commented  ·  Oct 18, 2022  ·  Edit…  ·  Delete…

    The time entries should be shown on the signature screen. After the customer has signed, the tech should be able to send the signed timesheet as a PDF file

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    Tegel - technischer Support supported this idea  ·  Oct 18, 2022