Settings and activity

77 results found

1. Remove contract view from technicians

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Matthew James Mifsud commented  ·  Sep 15, 2022  ·  Edit…  ·  Delete…

   this is extremely important, why would anyone who does not have access to billing have the ability to modify and view client contracts?

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   Matthew James Mifsud supported this idea  ·  Sep 15, 2022

2. Automatically assign ticket to a client

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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3. Customizable Customer Feedback Forms

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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4. Email Parsing Rules

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Sep 1, 2022

5. Customer Nickname

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   0 comments  ·  Ideas and Feedback » Customers  ·  Edit…  ·  Delete…  ·  Admin →
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   Matthew James Mifsud shared this idea  ·  Aug 16, 2022

6. There is a strong need for Microsoft CSP billing

   23 votes

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   1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

7. Independent Penetration Testing Report

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

8. Altaro

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

9. Ticket Checklist

   308 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Matthew James Mifsud supported this idea  ·  Aug 15, 2022

10. Security Audit of Atera Platform

    81 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

11. Revamped Helpdesk Agent

    343 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022
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    Matthew James Mifsud commented  ·  Aug 11, 2022  ·  Edit…  ·  Delete…

    help desk agent should active automatically for each logged in user and the menu should be customisable

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12. System Configuration change notification

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

13. Traffic monitor

    29 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

14. Security and Compliance Scan

    142 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

15. Merge Agents

    172 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

16. Password protect the Atera agent from end-user uninstalls

    1,618 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

17. Differentiate IP restriction on mobile and web app

    9 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

18. Mobile App Improvements

    746 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022
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    Matthew James Mifsud commented  ·  Aug 14, 2022  ·  Edit…  ·  Delete…

    - increased security when starting the app - pin code to enter the app
    - ability to search tickets via view type
    - ability to assign different permissions on mobile app than the web version e.g only view/reply tickets on mobile but no access to PSA

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19. Edit Ticket Notes

    250 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022

20. Printer management

    151 votes

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    4 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Matthew James Mifsud supported this idea  ·  Aug 15, 2022