Settings and activity

105 results found

1. Send summary email to client when closing a ticket

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 29, 2022

2. Drill Down Customer Menu

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 15, 2022

3. Increase the max time run for scripts

   7 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 15, 2022

4. Ability to assign a contact to multiple devices for work from home

   172 votes

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   8 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 15, 2022

5. Customer facing App

   54 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 15, 2022

6. Mileage tracking

   32 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Nov 15, 2022

7. Auditor Report doesn't include firewall

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   Tyler Hempel shared this idea  ·  Nov 15, 2022

8. Agent reports SentinelOne out of date or disabled

   4 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tyler Hempel shared this idea  ·  Nov 15, 2022

9. Devices Tab

   102 votes

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   0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Tyler Hempel supported this idea  ·  Oct 26, 2022

10. Have customer to be able to schedule with a meeting with a tech

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 22, 2022

11. Agent install without splashtop

    9 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 14, 2022

12. Remind Users to Leave Teir Devices On at Night On Patch Day

    8 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 14, 2022

13. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

14. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

15. Mobile App Improvements

    742 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

16. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

17. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Tyler Hempel supported this idea  ·  Oct 13, 2022

18. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

19. Improved Customized Dashboard

    1,563 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Tyler Hempel supported this idea  ·  Oct 13, 2022

20. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Tyler Hempel supported this idea  ·  Oct 13, 2022