Settings and activity

12 results found

1. Remove or Allow Disable of Confirmation Token

   3 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Connor Keef shared this idea  ·  Mar 5, 2022

2. Create Ticket without Token

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

3. Revamped Helpdesk Agent

   345 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Connor Keef commented  ·  Mar 5, 2022  ·  Edit…  ·  Delete…

   The "Login" is just broken, imho. It's why we haven't switched to using Atera for ticketing. If I have attached a contact to a device, they shouldn't need to login.

   TL;DR: Confirmation Token GO AWAY

   Save Submitting...

4. Merge Agents

   172 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

5. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   816 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

6. Employee Onboarding/Offboarding Feature

   880 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

7. Sophos Integration

   668 votes

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   27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,628 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Connor Keef supported this idea  ·  Mar 5, 2022

9. Free Dashboard Account

   963 votes

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   32 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

10. Choose number of devices to view per page

    175 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022

11. Assign multiple technicians to a ticket

    415 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Connor Keef supported this idea  ·  Mar 5, 2022

12. Edit Ticket Notes

    296 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022