Settings and activity

12 results found

1. Remove or Allow Disable of Confirmation Token

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Connor Keef shared this idea  ·  Mar 5, 2022

2. Create Ticket without Token

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

3. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Connor Keef commented  ·  Mar 5, 2022  ·  Edit…  ·  Delete…

   The "Login" is just broken, imho. It's why we haven't switched to using Atera for ticketing. If I have attached a contact to a device, they shouldn't need to login.

   TL;DR: Confirmation Token GO AWAY

   Save Submitting...

4. Merge Agents

   165 votes

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   5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

5. Warranty Information Collection

   516 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

6. Employee Onboarding/Offboarding Feature

   864 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

7. Sophos Integration

   661 votes

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   27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,607 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Connor Keef supported this idea  ·  Mar 5, 2022

9. Free Dashboard Account

   920 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

10. Choose number of devices to view per page

    172 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022

11. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022

12. Edit Ticket Notes

    247 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022