Settings and activity

12 results found

1. Remove or Allow Disable of Confirmation Token

   3 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Connor Keef shared this idea  ·  Mar 5, 2022

2. Create Ticket without Token

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

3. Revamped Helpdesk Agent

   344 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Connor Keef commented  ·  Mar 5, 2022  ·  Edit…  ·  Delete…

   The "Login" is just broken, imho. It's why we haven't switched to using Atera for ticketing. If I have attached a contact to a device, they shouldn't need to login.

   TL;DR: Confirmation Token GO AWAY

   Save Submitting...

4. Merge Agents

   172 votes

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   6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

5. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

   807 votes

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   40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

6. Employee Onboarding/Offboarding Feature

   875 votes

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   7 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

7. Sophos Integration

   666 votes

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   27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

8. Password protect the Atera agent from end-user uninstalls

   1,619 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Connor Keef supported this idea  ·  Mar 5, 2022

9. Free Dashboard Account

   956 votes

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   31 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Connor Keef supported this idea  ·  Mar 5, 2022

10. Choose number of devices to view per page

    174 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Connor Keef supported this idea  ·  Mar 5, 2022

11. Assign multiple technicians to a ticket

    409 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Connor Keef supported this idea  ·  Mar 5, 2022

12. Edit Ticket Notes

    251 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Not at all You must login first! Important You must login first! Critical You must login first!

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    Connor Keef supported this idea  ·  Mar 5, 2022