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292 results found
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16 votes
An error occurred while saving the comment Taylor Anderson supported this idea · -
14 votesTaylor Anderson supported this idea ·
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19 votesTaylor Anderson supported this idea ·
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95 votesTaylor Anderson supported this idea ·
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64 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Taylor Anderson supported this idea · -
43 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
Taylor Anderson supported this idea · -
43 votesTaylor Anderson supported this idea ·
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376 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Taylor Anderson supported this idea · -
20 votesTaylor Anderson shared this idea ·
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70 votesTaylor Anderson supported this idea ·
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299 votesTaylor Anderson supported this idea ·
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1,692 votesTaylor Anderson supported this idea ·
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381 votesTaylor Anderson supported this idea ·
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437 votes
Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.
Taylor Anderson supported this idea · -
852 votesTaylor Anderson supported this idea ·
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716 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Taylor Anderson supported this idea · -
871 votesTaylor Anderson supported this idea ·
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52 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
Taylor Anderson shared this idea · -
29 votesTaylor Anderson supported this idea ·
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4 votesTaylor Anderson supported this idea ·
It would be amazing to have a 2-way to sync between Hudu and Atera for all the information on both platforms.