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21 results found

  1. Project Ticket

    237 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Patrick Reid supported this idea  · 

  2. Allow for customization of columns on ticketing screen

    331 votes

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    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  3. Atera Dark Mode

    1,743 votes

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    Under Review  ·  102 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Patrick Reid supported this idea  · 

  4. Employee Onboarding/Offboarding Feature

    861 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Patrick Reid supported this idea  · 

  5. Documentation Management

    1,245 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Patrick Reid supported this idea  · 

  6. Overall improvement of Patch Management

    327 votes

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    Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Patrick Reid supported this idea  · 

  7. Huntress.io

    29 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Patrick Reid supported this idea  · 

  8. Huntress (Cybersecurity)

    39 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Patrick Reid supported this idea  · 

  9. Simple Ticket Merging

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  10. Helpdesk agent install automatically when Atera agent gets installed

    40 votes

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    2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Patrick Reid supported this idea  · 

  11. Assign requestor based on reply-to email not sender

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid shared this idea  · 

  12. Assign multiple technicians to a ticket

    400 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Patrick Reid supported this idea  · 

  13. Reply to tickets via email

    97 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  14. Display the private IP address of workstations in the device view.

    6 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Patrick Reid supported this idea  · 

  15. add ip address for selection of columns to view on main device page or while in the client

    5 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Patrick Reid supported this idea  · 

  16. Attach attachments by dragging and dropping

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  17. Change management

    159 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Patrick Reid supported this idea  · 

  18. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Patrick Reid supported this idea  · 

  19. Live screenshot of device to see user activity

    409 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Patrick Reid supported this idea  · 

  20. Free Dashboard Account

    912 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Patrick Reid supported this idea  · 
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